Supervisor, Pharmacy Technician
Company: Oak Street Health
Title: Pharmacy Technician Supervisor
Oak Street Health believes everyone deserves great healthcare – the kind you’d want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.
Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.
We’re an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit http://www.oakstreethealth.com.
The Pharmacy Technician Supervisor helps us meet our goal of successfully providing the best care anywhere for our patients by providing quality and efficient service to patients. Our pharmacy technicians make outbound medication adherence calls to patients and pharmacies to ensure optimal medication adherence. This role will supervise a team of approximately 20 pharmacy technicians including recorded call monitoring, motivating, recognizing, coaching, counseling, training, resolving escalated patient issues,and communicating patient needs and requests to the care teams in the clinics. This position will report to the Manager, Pharmacy Programs.
Supervise the day to day operation of a team of ~20 pharmacy technicians and responsible for performance management and providing feedback
Provide daily direction and communication to Pharmacy Technicians so outbound patient calls are handled in a timely, efficient, and knowledgeable manner
Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external staff
Train Pharmacy Technicians on new processes/process changes and ensure the team has effective training and resources to effectively complete their responsibilities
Create and maintain dashboards to track team and individual productivity and performance
Provide regular performance feedback and coaching to each team member and write and administer performance reviews for skill improvement
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and establish work procedures and processes that support the company and departmental standards and strategic directives
Work as a member/leader of special or ongoing projects that are important to area/process development and partner with colleagues to reach and maintain target metrics to ensure delivery of a positive patient experience
Use appropriate judgment in upward communication regarding department or agent concerns
Other duties, as assigned
What are we looking for?
Minimum 2 years previous management/supervisory/leadership experience
Certified Pharmacy Technician (CPhT) certification strongly preferred
Excellent leadership, team building, and management skills
Ability to multitask, prioritize, and manage time effectively
A flexible and positive attitude with a high level of integrity
An effective coach and trainer that can communicate to individuals with multiple different learning styles
Outstanding phone demeanor and etiquette
Computer proficiency, including Google Docs and Sheets
Able to give and receive feedback effectively
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.