Sr. Associate, Managed Care Operations

Managed Care Operations United States


Company: Oak Street Health


Title: Sr. Associate, Managed Care Operations

The mission of Oak Street Health is to rebuild healthcare as it should be. 

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

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Role Description

The Managed Care Operations Associate will immediately become an important contributor to the Oak Street Health team. The ideal candidate will have strong interpersonal skills, be self-directed, and enjoy working with a team in a fast-paced, high-growth environment, while bringing their experience and innovative ideas. Highly successful candidates will have existing familiarity with managed care systems/processes.


  • Support a set of Oak Street Health’s relationships with health plans, including contracting, implementation, and ongoing management

  • Communicate effectively and lead meetings with both internal and external leaders, including Divisional Presidents, CFO, CMO, COO, etc.

  • Approach health plan relationships with the mindset of a “business owner”

    • Project-manage and own issues to resolution

    • Develop opportunities as they arise

    • Express the value that Oak Street delivers for health plan partners  

  • Collaborate with teams across Oak Street, including Finance, Quality, and Business Intelligence, among others - to optimize health plan performance

  • Lead conversations proactively and strategically with Oak Street’s field leadership on value-add activities

  • Develop deep understanding of Oak Street financial operations/workflows and key intersection points with health plan processes

  • Analyze financial implications of existing and potential future health plan contracts, quantifying and communicating organizational risks and opportunities to senior leadership

  • Lead health plan implementations (“onboarding”) with newly-contracted partners

  • Manage value-add activities with health plans beyond basic issue resolution

  • Proactively develop and share ideas for how to improve existing Oak Street workflows

  • Support delegated activities as required (e.g., identification of business requirements for system implementation, communication with delegated function leaders)

  • Other duties, as assigned

What we’re looking for

  • Bachelor's degree

  • 2-4 years experience working in a healthcare organization, preferably with direct managed care experience

  • Detail-orientation

  • Excellent communication, facilitation, and interpersonal skills with the ability to be personable yet persistent

  • Excellent problem-solving and analytical skills and impeccable business judgment

  • Ability to manage multiple priorities in a fast-paced, sometimes ambiguous environment

  • Ability to independently pursue and implement solutions to complex problems

  • Strong project management skills

  • Strong MS Excel and PowerPoint skills

  • U.S. work authorization

  • Someone who embodies being “Oaky”


What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to