MA II
Description
Company: Oak Street Health
Title: Medical Assistant II
Role Description
The purpose of a Medical Assistant (MA) II at Oak Street Health is to ensure patients are comfortable and welcomed at the beginning of their appointment and to gather all necessary medical information to ensure providers have the most accurate information available when making healthcare decisions. Additionally, MA IIs serve as a site mentor, providing center-level support and fostering a sense of belonging for new and fellow Oaky MAs. MA IIs exhibit sustained superior performance in the execution of their job duties.
Medical Assistant IIs report to the Practice Manager or Center Operations Supervisor. They are a vital element of our model and important members of our Care Teams. Being an MA II at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results. As an MA II, you will accomplish this by assisting in the assessment of patients' health conditions, through screenings and routine diagnostic testing performed during appointments.
Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Assistant!
Core Responsibilities:
Independently drive center-level responsiveness excellence in timely care req completion
Independently drives center-level Screening & Vaccination program
As a center-based mentor, support successful onboarding and serves as an early adopter for company-wide workflow updates and new initiatives.
Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews
Inventory supplies and stock exam rooms
Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)
In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc
Import required documents into EMR via scanning or PDF upload.
Participate in care team meetings to discuss patient care and clinic operations
Process orders for durable medical equipment
Request medical records from external providers as required by the provider
As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab
May assist fellow Oaky MAs with complex procedures, such as spirometry
Other duties as assigned
What we're looking for
Required Qualifications:
State or national certification (as required by state), or graduation from an accredited medical assistant course
1 year experience as a medical assistant
CPR or BLS Certification
Electronic Medical Record experience
Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
Proficiency in non-English languages as required by the center's demographics.
Ability to work at least one year in role
Ability to work 40+ hours per week
US work authorization
Strongly Preferred Qualifications:
Minimum of three years in a Medical Assistant role at OSH or elsewhere
Successful mastery of the workflow in MA I position; consistently demonstrated sustained superior performance in MA I role.
Takes personal initiative to suggest and recommend center-level process improvement efforts
An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in their patients' lives
Demonstrated ability to prioritize patient care activities
Preferred Qualifications:
2 or more years of experience working with geriatric patients
Phlebotomy Technician Certification
Other Skills:
Problem-solving skills, professional accountability, and a flexible, positive attitude
Strong communication skills and customer service orientation
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health