Director, Vendor Management - Technology

Information Technology Chicago, Illinois


Company: Oak Street Health


Title: Director, Vendor Management Technology

Location: Treehouse or Downers Grove

Company Description

Oak Street Health believes everyone deserves great healthcare – the kind you’d want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.

Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully. 

We’re an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit


Role Description:

This is a Vendor Management Technology leadership role and will have accountability for creating a world class vendor management program for OSH. The Director, Vendor Management Technology will manage new and existing vendor relationships.  This leader will support business, program, and technology owners in the vendor selection process, negotiate with vendors to secure best pricing and services, and establish vendor management frameworks to ensure delivery against expectations. This position will report to the SVP of technology delivery and will work with key leaders across technology for strategic vendor management work.

The Director will be responsible for early engagement during the contracting stage to understand expectations of the contract and ensure vendors are clear about how to  measure and manage performance.  This role will work with business partners to ensure clear SLAs, milestones, and other mechanisms to measure against expected ROI for both new and current vendor relationships. Managing within total cost of ownership will be critical along with the timely delivery against projects throughout the lifetime of each vendor relationship as well as regularly sharing key performance updates on these vendors with internal stakeholders.


Core Responsibilities:

  • Develop overall vendor strategy for Technology

  • Establish and maintain strategic performance based relationships with vendors and internal partners at all levels

  • Manage specific contract elements and relationships of large vendor engagements

  • Establish a cadence of vendor performance reviews, i.e., daily, weekly, monthly and quarterly reviews with the right business partners at Oak Street Health while also leveraging senior vendor partners

  • Build and maintain an internal vendor performance dashboard with OSH program owners

  • Oversee annual contract renewals and participate in new program negotiations directly with vendors

  • Identify areas of opportunity with internal partners to develop and implement strategies to address them

  • Analyze and use data to cross pollinate idealism, make recommendations and elevate quality of performance for Oak Street Health overall  

  • Ensure partners are meeting Key Performance Indicators

  • Coordinate and monitor masterwork plans, milestones, and deliverables

  • Proactively identify risk and elevate issues that may require executive intervention

  • Collaborate with vendors to identify key dependencies at Oak Street Health and organize internal teams to support the programs

  • Collaborate with technology teams to achieve seamless integration of data flows between Oak Street Health and the vendor’s technology environment

  • Serve as the point of contact for relationship-level issue escalations between vendor and Oak Street Health

  • Assess changes in the business environment and evaluate impacts to the partnership

  • Monitor the vendor’s compliance to SLA framework and drive year over year improvements to the SLAs

  • Other duties as assigned


What are we looking for?

  • Bachelor’s Degree required. MBA, Engineering or Business degree will be preferred

  • Minimum of 5 years of experience in vendor and BPO management

  • Demonstrated consultative skills – questioning, negotiating, listening

  • Demonstrated ability to work on cross-functional teams in a matrix environment to deliver on common goals

  • Strong analytical, project management, business reporting, and problem solving skills with ability to come to conclusions and make clear concise recommendations based on findings

  • Highly proficient in Excel, Google Tools, SQL, etc. experience is a plus

  • Effectively translate a high-level strategy into actionable targets and taking an active role in execution

  • Strong executive communication skills, both written and verbal

  • Influences without authority at all levels of the organization

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to