Sr. Associate, PRM Program-Float
Description
Company: Oak Street Health
Title: Sr. Associate, PRM Program (Float)
Role Description
The purpose of the Sr. Associate, PRM Program (Float) at Oak Street Health is to provide ongoing support, training and performance management for Patient Relations Managers and Sr. Patient Relations Managers to build a sustainable PRM program, achieve growth and retention metric success and alleviate staffing challenges.
The Sr. Associate, PRM Program (Float) role is an exciting advancement opportunity for those who have demonstrated mastery of the Senior Patient Relations Manager I/II role. A Sr. Associate, PRM Program (Float) Supports regions/centers, as needed, and most directly when the regions lack a Senior Patient Relations Manager or need additional support leading the PRM cohort.
The Sr. Associate, PRM Program (Float) reports to the Divisional Manager, PRM Program and is responsible for assisting the central team in supporting the Patient Relations Manager program across the company. The role is remote, but travel is highly emphasized and required (40%) throughout the year to directly support regions on the ground.
All candidates for the Sr. Associate (Float) position must meet the criteria required for Sr. PRM I, In addition to the Sr. PRM II leveling criteria, candidates for the Sr. Associate (Float) position must demonstrate or express an interest in training and continuous learning, excellent communication and listening skills, and interpersonal skills. This candidate must be willing to travel.
Success in this role requires high levels of flexibility, energy, leadership, and organization, as well as strategic problem-solving and effective communication skills.
Responsibilities include:
Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams
Being a âblack-beltâ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient
Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed
Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions
Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to):
Meeting growth and retention targets
Facilitating the âWelcome Visitâ and orientation process for new Oak Street Health patients
Assisting patients with Medicare / Medicaid / Managed Care questions and topic
Serving as the clinic expert on insurance topics
Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
Delivering an outstanding patient experience at every turn
Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs
Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics
Other duties as assigned
What weâre looking for
Weâre looking for motivated, experienced Sr. Patient Relations Manager II with:
Required Qualifications:
Computer Skills: Able to quickly navigate and use multiple computer programs including, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
U.S. work authorization
Preferred Qualifications:
3 years experience and a demonstrated track record of high performance in the Patient Relations Manager and Sr Patient Relations Manager roles
Excellent interpersonal skills, ability to work across the organization to support new workflows/programs
A problem-solving orientation and a flexible and positive attitude
Experience with and a supportive attitude toward our patient population of older adults
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Proficient PC skills; CRM experience preferred
Bachelor degree or experience
US work authorization
Someone who embodies being Oaky
Strongly Preferred Qualifications:
3 years of management/team leader experience
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health