Patient Engagement Specialist
Company: Oak Street Health
Title: Patient Engagement Specialist
Location: Philadelphia, PA
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
The Patient Engagement Specialist will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.
The Patient Engagement Specialist will follow-up with patients who have not been engaged in our care model to support them in accessing care at Oak Street, or to assist them in finding a more appropriate setting for their primary care needs.
Other duties, as assigned.
What are we looking for?
A track record of success in health-care related engagement, sales and/or marketing
Ability to independently foster relationships with patients and their caregivers
A passion, patience and ability to explain complex topics to seniors and their caregivers
Ability to educate patients about Oak Street’s numerous services
A demonstrated ability to operate independently in a fast-paced environment
An understanding of the Medicare and Medicare Advantage programs
A commitment to performing meaningful work that dramatically improves the lives of older adults
Strong verbal and written communication skills
Access to a vehicle daily to drive to patient homes
Familiarity with Microsoft Office tools
Fluency in Spanish (written and oral) is preferred
US Work Authorization is required
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.