Executive Director, Outreach

Growth Chicago, Illinois

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Description

Company: Oak Street Health 

Title: Executive Director, Outreach

Location: Flexible location with travel up to 50%

Role Description

The Executive Director, Outreach is foundational to Oak Street Health’s success on new patient acquisition. This role is responsible for leading Oak Street Health’s overall Outreach function to success, including new center performance. This role will manage the Outreach Program, Growth Expansion and Outreach Market Turnaround teams. This role will also work closely with the Growth Effectiveness and Growth Training teams to coordinate initiatives. At Oak Street, Outreach drives both our clinical and economic model and is focused on acquiring new patients to deliver high-quality, cost-effective care.

Core Responsibilities

  • Directly responsible for the success of the Outreach program, including expansion centers

  • Support and drive organization-wide Regional Director of Growth performance through dotted line reporting structure

  • Directly manage highly motivated team of 2+ Outreach Program leads and Growth Expansion and Outreach Market Turnaround teams

  • Partner closely with Compliance to ensure 100% compliance with all CMS and other rules / regulations

  • Held accountable, jointly with regional leadership, for performance of the Outreach cohort, including input / output metrics and engagement scores

  • Act as a trusted partner and resource for Outreach support for divisional leadership 

  • Act as the functional expert for the Outreach cohort coordinating across regional and centralized leaders to align on role priorities and outcomes

  • Act as the voice of Outreach in central strategic discussions

  • Support and lead centralized Outreach Program-related initiatives

  • Execute the hiring, onboarding and training strategy for all of Outreach

  • Proactively monitor Outreach metrics across the organization to support Outreach Program leaders in prioritizing and successfully executing against organizational goals

  • Serve as point person for Outreach role strategy & administrative details, including job description, pay bands, incentive plans, etc.

  • Provide regular Outreach cohort communication, centrally supported engagement and recognition

  • Lead strategy for continued development and enhancement of Oak Street Health’s Outreach Executive, Community Relations and Lead Generation cohorts

  • Partner closely with the Growth Effectiveness and Growth Training teams to ensure successful performance

  • Other duties as assigned

What we’re looking for

  • 10+ years of applicable experience

  • Bachelor’s degree or equivalent required 

  • Motivated individual with experience and proven track record leading other people managers

  • Experience as Regional Director of Growth or Growth leader at Oak Street Health with a proven track record of cohort mentorship and consistent role performance

  • Strong communicator who stays well connected to Growth leaders to remain informed of changes, updates and objectives 

  • Engaging and inspiring leader who can successfully motivate and manage leaders objectives

  • Natural collaborator who is excited to craft workflows alongside program and position leaders 

  • Process orientation and skilled in developing and maintaining workflows 

  • Exceptional critical thinking skills with ability to consider and manage implications of change, and align leaders to achieve outcomes 

  • Promotes diversity and inclusion within their work and cohort 

  • Highly organized individual who can keep multiple complex projects moving forward

  • Ability to travel up to 50% of the time

  • US work authorization

  • Someone who embodies being Oaky


 

What does being Oaky look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health 

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