Associate, EMR Support and Expansion

Information Technology Chicago, Illinois


Company: Oak Street Health

Title: Associate, EMR Support and Expansion

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.                            
Role Description

The EMR Support and Expansion Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. Responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:


-  Flexibility to travel throughout multiple States between our clinics; approximately 75% travel

-  Assist in company expansion by leading/providing software support onsite at new clinics
-  Provide onsite support to existing IL clinics during expansion off-season
-  Becoming Oak Street internal expert on clinical and service team workflows
- Maintaining the day to day systems of our EMR
-  Developing management reports based on data in our EMR
-  Training new users on our EMR and assisting with new user onboarding process
-  Serving as first line of defense for help desk/GWY functionality questions and issues
-  Interacting directly with clinic staff and providing training and support on an ongoing basis

This role reports directly to the Associate Manager of Software Support Desk and has significant opportunity for advancement and growth of responsibility.

What we’re looking for:
We’re looking for motivated individuals with:
· At least 2-3 years of healthcare EMR technical support, training, and software
·  Experience and facility with technical troubleshooting and problem-solving
·  Strong presence, interpersonal, and communication skills
·  A problem-solving orientation and a flexible and positive attitude
·  Incredible level of organization and reliability
·  Familiarity with medical terminology
·  US work authorization
Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:
· Generous benefits, including above market salary, paid vacation and health and dental benefits
· Brand new, beautiful working environment
· Supportive and fun culture
· High levels of responsibility and rapid advancement
· Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.