Associate, EMR and Software Support

Information Technology Phoenix, Arizona Tucson, Arizona


Company: Oak Street Health


Title: Associate, EMR and Software Support

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

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Role Description:

The EMR and Software Support Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. This role will be responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:


Core Responsibilities:

  • Oak Street internal expert on clinical and service team workflows

  • Champion the maintenance and optimization of Oak Street EMR

  • Facilitate training and update new hire training, as needed

  • Participate in new clinic openings and continued onsite support

  • Provider remote support to all OSH clinics through a ticketing system along with other team members

  • Identify project issues and possible enhancements to resolve or escalate, as appropriate

  • Review and test changes, interfaces, and enhancements with each planned EMR upgrade

  • Maintain constant communication with clinics for feedback and enhancements


What are we looking for?

  • Bachelor’s Degree or equivalent work experience

  • Experience with technical troubleshooting and problem-solving

  • Strong presence, interpersonal and communication skills

  • A problem-solving orientation with a flexible and positive attitude

  • Incredible level of organization and reliability

  • Flexibility to travel throughout multiple States between our clinics

  • US work authorization

  • Someone who embodies being “Oaky”


What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to