Remote Pharmacy Technician
Company: Oak Street Health
Title: Medication Adherence Specialist I
The Medication Adherence Specialist I will act as a liaison between the patient, provider and pharmacist. This role must be carried out delicately by someone who has incredible customer service skills, and excellent phone etiquette. Exercising empathy with our patients is of utmost importance while speaking to them over the phone. Our pharmacy technicians make outbound medication adherence calls to patients and pharmacies to ensure optimal medication adherence.
The successful candidate helps us meet our goal of successfully providing the best care anywhere by providing quality and efficient service to patients. Experience working in and small teams of Pharmacy Technicians assures that the needs of the patients and our teammates are always met.
Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail order pharmacy.
Coordinates with care teams if they identify barriers preventing patients from receiving their refills.
Works to ensure our patients have a seamless experience and first call resolution
Other duties and projects as assigned/required
The Medication Adherence Specialist I has no direct reports and reports directly to the Supervisor, Medication Adherence.
What weâre looking for
Weâre looking for motivated candidates with:
Minimum 1 year retail pharmacy experience required
Active Pharmacy Technician License in the state you reside required
Certified Pharmacy Technician (CPhT) certification required
High school diploma required
Bilingual Spanish a plus but not required (medical Spanish is a plus)
Strong working knowledge of MS Office and Google documents/spreadsheets.
US work authorization
Someone who embodies being âOakyâ
What does being âOakyâ look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to âRebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody âOakyâ values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.