Care Navigator

Managed Care Operations Kalamazoo, Michigan


Company: Oak Street Health

Title: Care Navigator

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Care Teams, consisting of a Physician, Nurse, MA and Care Manager/Care Navigator, build individual relationships across a panel of 500-800 patients. The Care Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Care Navigators are an important part of our Care Teams. High levels of flexibility, energy, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health members, assist with managing members’ care plans, perform pro-active phone and in-person outreach to our members based on their care needs, support Care Team decision making, participate in weekly care team meetings, and coordinate clinical and complimentary services needed to provide a high quality health care experience from Oak Street Health.

Care Navigators will be minimally involved in addressing issues related to substance abuse, mental health, suicidality, homicidality, and psychiatric emergencies. Physician providers or Care Managers will manage these events, although Care Navigators may be called upon to assist the Care Team.

What we’re looking for

We’re looking for motivated individuals with:

  • A problem-solving orientation and a flexible and positive attitude
  • Knowledge of community resources and resource navigation
  • Experience conducting home visits and providing telephonic support preferred
  • Enthusiasm for working with adults with disabilities, older adults, and adults with severe and persistent mental illness
  • Experience working on a multidisciplinary team preferred 
  • Proficient PC skills
  • US work authorization
  • Someone who embodies being “Oaky”. What it means to be OAKY:
    • Creating an unmatched patient experience
    • Driving clinical excellence
    • Taking ownership and driving for results
    • Being scrappy
    • Radiating positive energy
    • Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.
  • Supportive and fun culture
  • Paid vacation/sick time, retirement options, as well as health, vision, and dental benefits
  • Brand new, beautiful working environment
  • High levels of responsibility and opportunities for advancement

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to