Company: Oak Street Health
Title: Associate, IT
Location: New York and Rhode Island
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
The IT Associate role is an integral part of our growing team. We are looking for an IT Associate to provide fast and useful technical assistance on computer systems. The IT Associate will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also have a strong customer service orientation.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Tier 1-3 level support
Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. (The IT Associate will work closely with our Help Desk professionals)
Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
Assist with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ensure continuous uptime for computers, peripherals, and working with vendors to service basic medical equipment
Work with vendors to manage network infrastructure
Deploy hardware for new employees
Keep accurate inventory of all IT related equipment
Other duties as assigned
What are we looking for?
We’re looking for motivated professionals with:
Phenomenal customer service skills
Ability to communicate clearly
Flexible and positive attitude
Passion for technology and problem solving
High level of organization, reliability, and independence
Orientation toward detail
Demonstrated PC skills (MS Office, Google docs)
Ability to research emerging technologies and make recommendations that benefit our business
Past professional experience in a fast-paced environment
Presentation skills (ability to train new hires on basic usage / setup when starting)
At least 2-3 years help desk experience, 2-3 years network experience
Experience working with multiple operating systems (Microsoft, Chrome, Mac)
Associate's Degree required, Bachelor's degree preferred
US work authorization
Access to reliable transportation
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers