Youth Event Registration Support Representative (Part-Time)

Event Support New York, NY


Description

About NYRR

New York Road Runners was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club to the world’s premier community running organization.  NYRR’s mission is to empower everyone, of all ages and abilities—beginners and competitive athletes, the young and the elderly, adult professionals and underserved schoolchildren—to improve their health and well-being through the power of running and fitness.

 New York Road Runners is an Equal Opportunity Employer

 About the Department

The Event Development and Production department develops and produces NYRR events from concept all the way through execution in alignment with NYRR’s mission. The TCS New York City Marathon, United Airlines NYC Half and the Royal Bank of Canada Brooklyn Half are just a few of the 40+ adult events and 30+ Rising New York Road Runner youth events produced by the team each year. The team is responsible for core elements of the operations including physical site management, timing and scoring operations, volunteer management, hospitality and special events, safety and security, management of our warehouse and all race collateral, city and state agency relationship management, and permitting.  

 The Youth Events team oversees the development and execution of over 40 Rising New York Road Runners events per year, including events associated with our Five-Borough series and the TCS New York City Marathon, each serving 100 – 2,500 or more participants; and the support of other youth and community-based efforts. All youth events and activities are FREE and support the Rising New York Road Runners program as well as individual parents in the area.

 About the Position

NYRR is seeking an adaptable, outgoing, motivated, and experienced Part-Time Youth Event Registration Support Representative to provide support with bib assignment/distribution and premium distribution at Youth Events. The individual in this role will be responsible for treating participants, coaches and parents, with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission. This role will mostly be weekend work, but there will be opportunities for weekday support surrounding larger NYRR events. 

 

 

Job Responsibilities (primary and secondary duties)

  • Assign race bibs using NYRR registration system and distribute race premiums at weekly Youth races
  • Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
  • Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
  • Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
  • Create a fun experience through positive runner interactions
  • Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge 

Job Requirements: 

Experience:

  • Minimum of 1-year Customer Service experience
  • Previous experience in Youth Programming events a plus 

Education & Certifications:

  • Bachelor's Degree preferred and any combination of education, training or experience that provides the required knowledge, skills and abilities

Skills and Attributes:

  • Available for weekend work
  • Strong attention to detail
  • Passion for NYRR and the brand's Run For Life mission
  • Candidate should be organized team player with a personable manner, excellent customer service and problem-solving skills, and should have the ability to work with a diverse group of staff and participants
  • Excellent communication and listening skills a must
  • Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
  • Multi-lingual skills a plus

New York Road Runners is an Equal Opportunity Employer