RunCenter Associate (Part-Time)

Customer Service New York, NY


Description

About NYRR

New York Road Runners was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club to the world’s premier community running organization.  NYRR’s mission is to empower everyone, of all ages and abilities—beginners and competitive athletes, the young and the elderly, adult professionals and underserved schoolchildren—to improve their health and well-being through the power of running and fitness.

NYRR’s races, community events, instruction and training resources, and youth programs give hundreds of thousands of people each year the motivation, know-how, and opportunity to start running and keep running for life. NYRR’s premier event, the famed TCS New York City Marathon, attracts the world’s top pro runners and committed amateurs alike while also raising millions of dollars annually for charity and driving economic impact for the City.  But NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire more than 100,000 kids in underserved communities in New York City, all 50 states, and around the world.

Headquartered in New York City, NYRR implements a unique nonprofit model that teams contributed and earned income to make all its efforts possible.  To learn more, please visit www.nyrr.org.  

New York Road Runners is an Equal Opportunity Employer

About the Department

Strategic Partnerships is responsible for developing revenue-generating partnerships from corporate and community-based organizations and managing those relationships. Partnerships vary from year-round engagement to specific races and events. They work closely with all of NYRR’s departments to develop programs that maximize revenue opportunities and ensure NYRR‘s partners’ objectives are being met. Licensing & Merchandising provides merchandising services to every area of the company. Internal merchandising services include managing the development of all weekly race premiums, premiums for programs such as YCS, development and distribution of staff clothing and all product needs for the organization.

Runner Products supports the training, racing and community experience of our runners - through classes, seminars and customized training programs. The team also provides experiences to enhance the runner's engagement with the running community and their experience at NYRR events, whether it is through our membership program, race photography or ticketed events. The Runner Services team is the information source for our runner, serving for a conduit of information and an advocate for NYRR's runner-first philosophy. NYRR’s Charity Programs include Champion’s Circle and over 350 charities who partner with NYRR to raise over $30 million cumulatively through volunteers running the marathon each fall.

About the Position

Run Center Associate key highlight in the role is to be resourceful, adaptive and organized. Helping the team to enhance the runner's engagement with the running community and their experience at NYRR events.

Job Responsibilities (primary and secondary duties):

  • Demonstrate passion and commitment to the NYRR brand and core values: excellence, teamwork, passion, innovation, service and integrity
  • Set the standard for excellence in customer service through leading by example and holding the team accountable
  • Uphold COVID protocols and practices as outlined by the organization and New York State
  • Act as a line manager to help direct the flow of traffic and enforce physical distancing per COVID safety guidelines
  • Participate in morning meeting or check in at the start of each shift to learn your assigned roles and pertinent Run Center and organizational information
  • Assign race numbers to registered runners, and distribute race t-shirts and premiums
  • Assist runners with race registration, membership, and other transactions
  • Process cash and credit card transactions and count money to reconcile the cash drawer
  • Track race premium inventory by performing daily inventory counts
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments
  • Create a fun experience through positive runner interactions
  • Work on other projects or assignments as needed

Job Requirements:

Experience:

  • Demonstrated customer service skills
  • Previous experience in fitness industry or retail a plus

Education & Certifications:

  • Any combination of education, training or experience that provides the required knowledge, skills and abilities

Skills and Attributes:

  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Organized team player
  • Ability to thrive in a fast-paced work environment
  • Excellent customer service background and the ability to work with a diverse group of staff and participants
  • Ability to manage multiple priorities, deadlines, tasks and projects
  • Professionally able to handle escalated customer service or personnel issues while upholding NYRR values
  • Spanish and Multi-lingual skills a plus

Other Requirements:

  • Must be available to work weekday afternoons and evenings

Physical Requirements

  • Must be able to lift up to 25 lbs.
  • Must be comfortable lifting boxes and assisting with deliveries from the warehouse

New York Road Runners is an Equal Opportunity Employer