Vice President, Operations and Safety

Ferries New York, New York

Our Vision: To make New York City the global model for inclusive innovation and equitable economic growth, fueled by the City’s diverse people and businesses. 

Our Mission: To create shared prosperity across New York City’s five boroughs by strengthening neighborhoods and growing good jobs.

The NYC Ferry Department is situated within NYCEDC’s Planning Division and, together with the Land Use, Neighborhood Strategies, and Transportation Departments, works to promote robust, inclusive growth in the city’s neighborhoods and waterfront.  The Planning Division advances major projects that engage communities in planning for their future; help build vibrant, inclusive neighborhoods; advance strategic infrastructure; leverage the City’s public assets; strengthen transportation systems; and promote public access, economic opportunity, and climate resilience.

Launched in May 2017, NYC Ferry system has become among the largest publicly controlled ferry operations in the world. The Ferry Department oversees the operation of NYC Ferry and coordinates the maintenance and oversight for ferry infrastructure throughout the city. NYC Ferry is a public-private partnership involving close contractual and operational coordination between NYCEDC and the ferry Operator. The Ferry Department is comprised of ten people who collaborate with many others throughout NYCEDC to successfully deliver the NYC Ferry program. The Ferry Department reports to the EVP of the Planning Division.

Position Overview: As a member of the NYC Ferry Department, you will report to the NYC Ferry Deputy Director. NYCEDC oversees the private operator of NYC Ferry, owns the fleet of vessels and manages the landings in use. Your role is to coordinate and manage ongoing operations of NYC Ferry on behalf of NYCEDC. Working with the Watchfloor staff that report to you, your daily tasks will include operations monitoring, coordination, and incident response for the full system. You will be responsible for documenting operations on a consistent fashion, escalate systemic issues with recommendations for resolution, and enforce a safety culture for the NYC Ferry program.

In addition to the daily operational tasks involved, you will be looked to as the senior maritime operations expert whose experience and career gives you the judgement and authority to incorporate safety into both landing and vessel operations. You will frequently be out in the field interacting with system operations and sharing your insights with project teams and senior leadership at NYCEDC. While NYCEDC has a flexible work policy, you are expected to be available by phone during all operating hours of NYC Ferry for incident response.

Essential Duties and Responsibilities:  

  • Manage day-to-day operations of the NYC Ferry system, including oversight of the ferry operator and their interaction with EDC ferry landing assets.
  • Develop and utilize metrics for tracking operational efficiency, incident reduction, training compliance, and regulatory compliance.
  • Effectively identify and comprehend the elements of a problem, and create contingency plans and alternative solutions. Ensure risk identification, analysis and mitigation plan within the area of responsibility.
  • Participate in the production of a weekly operations dashboard for NYCEDC leadership
  • Coordinate with EDC’s Asset Management department to ensure that current facility and passenger terminal systems are operational. Coordinate ferry operations with landing repairs and closures.
  • Ensure NYC Ferry System is a safe and secure system, including internal oversight of the Facility Security Plan and duties required as the Facility Security Officer (FSO). Assess and raise safety concerns, make recommendations for how to address, and be able to explain such concerns to a non-maritime audience.
  • Initiate and support NYC Ferry incident response and serve as the point of contact during emergencies for internal staff (EDC), partners (ferry operator), and agencies (NYPD, NYFD, USCG).   
  • Respond to emergency, evening and weekend calls as necessary to support transportation operations.
  • Audit and review NYC Ferry’s safety protocols, at times using a third-party safety consultant.
  • Directly manage an Operations Associate and the Watchfloor, staffed with three (3) operators; establish safety and operational protocols, conduct drills and train individuals; oversee any other short-term or seasonal Watchfloor operator staff.
  • Support emergency planning, including National Incident Management System (NIMS), Incident Command System (ICS), and Continuity of Operations Plans (COOP).  
  • Establish, maintain, and foster relationships with the United State Coast Guard and the NY Harbor Operations Committee.
  • Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback, and developing employees for wider roles and responsibilities to foster professional growth and development
  • Act as Ferry Department safety and/or operations representative with appropriate internal and external stakeholder meetings (public speaking).

Required Qualifications:  

  • College and/or master’s degree in marine transportation and operations, emergency or incident management, industrial safety, or related field  
  • Significant demonstrated experience in maritime operations and/or safety
  • Ability to work in high pressure environments and make sound decisions   
  • Strategic thinker with ability to work independently  
  • Energetic, creative, and detail-oriented project management skills  
  • Clear and concise written and verbal communication skills  
  • Strong interpersonal and analytical abilities  
  • Considerable knowledge of passenger only ferry transportation systems and operations.
  • Demonstrated depth of experience with USCG, regulatory and passenger vessel initiatives.
  • Familiarity with ADA issues involving vessels and terminals.
  • Ability to work with engineering firms on vessel maintenance or terminal issues.
  • Excellent customer service skills with internal and external clients required.
  • Demonstrated ability to use professional management and/or technical concepts to solve complex problems and manage projects in creative and effective ways.
  • Fluency in Microsoft Office
  • Ability to climb ladders and lift 50 lbs. overhead  
  • Possess a Transportation Worker Identification Credential (TWIC), or have ability to acquire TWIC within 90 days of hire  
  • Valid driver’s license   
  • New York City resident (required within 180 days of hire)  
  • Ability to be on call for emergency response at all operating times of NYC Ferry, vacation excepted.  
  • All new hires must be vaccinated against the COVID-19 virus as defined by the CDC, unless they have been granted a reasonable accommodation for religion or disability.

Preferred Qualifications:

  • Master’s Degree in a related field 
  • 8+ years of experience in related field  
  • USCG Deck Officer License or experience equivalent  
  • USCG Captains License   
  • Experience as first responder, mass transit dispatcher, military member, or related field  
  • Experience working within a Quality Management System   
  • Experience as a Watch Floor/Dispatch manager 

About Us: NYCEDC is New York City’s primary vehicle for promoting economic growth in each of the five boroughs. Our mission is to create shared prosperity across New York City’s five boroughs by strengthening neighborhoods and growing good jobs. We do this by developing, managing, and implementing expansion and redevelopment programs that encourage investment and strengthen the city’s competitive position.

NYCEDC is dedicated to the creation of a dynamic, equitable, and sustainable urban economy. We are making sure that whatever happens next, happens right here in New York City—and that all New Yorkers are a part of it.

NYCEDC offers many unique advantages for an exciting and fulfilling career. As part of our team, you’ll enjoy:

  • The unique opportunity to make an impact on New York City
  • Working on diverse, unique, and challenging projects
  • Working closely with teams of creative, highly motivated, and passionate people
  • Learning opportunities designed to enhance the practical skills and business knowledge of our employees
  • Excellent benefits, including company-paid 401(a) pension plan, 457(b) tax-advantaged retirement savings plans, medical, dental and vision benefits, generous paid family leave and paid time off, and other perks

The New York City Economic Development Corporation is an Equal Opportunity Employer. Our diversity and inclusion mission is to attract, retain, and engage a diverse workforce comprised of talented people. NYCEDC employees can expect to work as part of a highly engaged, passionate and inclusive workforce where everyone’s contributions are valued, respected and make an impact on one of the best and most diverse cities in the world!

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