Title

Reports to

Shift Supervisor (Temporary)

Assoc. Manager of Visitor Experience

Manager of Visitor Experience

Director of Visitor Experience

Position Summary:

Responsible for assisting management with execution of daytime and evening events as related to Visitor Experience, as well as daily operational needs. Works with the Visitor Experience management team to ensure event set-up to breakdown is managed to exact standards. Will assist management with training and and mentoring the department’s Attendants, Tram drivers, and Team leaders.

Specific Duties & Responsibilities:

• Assist with managing and training Visitor Experience staff for daytime and evening events
• Assist with execution of event logistics as outlined in operations reports
• Coordinate ticket reservations (both in-house and third party)
• Distribute event handouts and assist in creating one-shets for event staff
• Execute event logistics as outlined in operations reports
• Greet visitors and manage crowd flow throughout the Garden
• Respond to radio calls , change requests, and serve as POS back-up as needed
• Assist management with all aspects of customer service as it relates to the visitor experience
• Perform other duties as specified and needed by department management

Qualifications:

• Minimum 1 year in a leadership role with relevant customer service and cash handing
• Excellent communication, interpersonal, and organizational skills; articulate and energetic; ability to work with the public, other employees, and vendors
• Self-motivated, team player able to take initiative and multi-task
• Ability to work under pressure; maintain a level head and execise good judgement

Physical Demands & Work Environment:

While performing the duties of this position, the employee is required to, at minimum

• Work outdoors, under a variety of weather conditions
• Sit and or/stand for long periods
• Move up to 25lbs

Baseline Work Schedule:

Friday- Sunday 2p-10p

Pay Rate: $24 per hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected].

EOE/BIPOC/F/Persons with disabilities/Veterans