New York Botanical Garden Careers

Title:

Group & Advance Sales Representative

Reports To:

Director of Visitor Experience

Group & Advance Sales Supervisor

Position Summary

The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

Specific Duties & Responsibilities

• Provide exemplary customer service to all clients while ensuring revenue is maximized.
• Answer Group Sales telephone lines and respond to email inquiries.
• Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.
• Enter reservations into the ticketing system – send confirmation and invoice to client.
• Collect and process payments – follow up on unpaid invoices.
• Enforce all payment and cancellation policies – issue credits and refunds.
• Assist with scheduling and confirming tour guides based on the needs of the client/group.
• Meet and greet groups, review itinerary and Garden offerings.
• Scheduling of group dining and provide catering form to the Garden’s caterer as required.
• Oversee group sales events, coordinating with various departments for set-up and execution.
• Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.
• Additional duties as assigned by management.

Qualifications

• Must be available to work weekend
• High School diploma required; some college preferred
• Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management
• Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.
• Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Previous customer service experience desired
• A valid driver’s license is preferred.

Physical Demand & Work Environment

• Ability to move up to 30 pounds and lift overhead, stand for long periods of time, work outdoors in all types of weather conditions.

Work Schedule

• This is a temporary, part-time position scheduled for Monday, Tuesday, Thursday, and Sunday

Rate

• $21 Per Hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected]