Shift Supervisor

Membership & Visitor Experience Bronx, New York

The Shift Supervisor is responsible for assisting management with the execution of daily operations as it relates to Visitor Services, with attention to ticketing support hotline. Works with the Ticketing and Customer Care Supervisor and management to ensure call center and all Visitor Services related daily operations are managed to exact standards. The shift supervisor will assist management with training and mentoring the department's Attendants, Tram drivers, and Team Leaders.

Additionally, this position supports, through actions and conduct, NYBG’s Inclusion, Diversity, Equity and Accessibility initiatives and helps to build and maintain an inclusive organization culture throughout the institution.

The New York Botanical Garden is committed to an inclusive, diverse, equitable, and accessible work environment, and further recognizes that diversity in our workforce fosters excellence in our mission of advocating for the plants of the world. Leveraging the strong foundation of existing policies and practices, NYBG will advance inclusion, diversity, equity, and accessibility through a number of institutional initiatives. Our aspiration is to continue to cultivate a workforce and institution that is as diverse as the communities we serve and the audiences we engage.

Specific Duties and Responsibilities:

  • Assist with supervising Hotline Attendants, tracking call volume, reviewing email correspondence, and answering calls as needed
  • Assist with overseeing the resolution of escalated phone calls, emails and sensitive customer service issues
  • Assist in the supervision of the Garden's ticketing operations as needed.
  • Assist management with all aspects of customer service related to the visitor experience
  • Assist with daily cash deposit reconciliation and reporting
  • Respond to radio calls, change requests, and serve as POS back-up as needed
  • Perform other duties as specified and needed by management

Requirements:

  • Minimum of 1 year in a leadership role with relevant customer service and cash handling
  • Excellent written and verbal communication skills, with attention to detail; ability to work with the public, other employees, and vendors
  • Working Knowledge of Microsoft Office Suite required
  • POS software experience required. Knowledge of Siriusware ticketing system a plus.
  • Ability to work under pressure; maintain a level head and exercise good judgement.
  • Must be flexible with working weekends, holidays, evenings and outdoors.
  • Motor vehicle driver's license valid in New York State required.
  • Ability to move 25 lbs

Please be advised, as a term and condition of accepting a job offer the candidate for employment must submit proof of full vaccination.  Candidates for employment unable to submit proof of full vaccination at the time of the offer will not be considered for employment.

This policy is subject to the reasonable accommodation provisions of Title VII and the American for Disabilities Act (ADA) and other EEO consideration.  If you believe that because of a disability or a sincerely held religious belief that you may be entitled to a reasonable accommodation or exemption to this policy please contact [email protected].

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected]

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EOE/BIPOC/F/Persons with disabilities/Veterans