New York Botanical Garden Careers

Title

Reports to

Associate Supervisor, Commerce

Experience RPT

Director, Commerce Experience

Position Summary:

The Associate Supervisor, Commerce Experience Assists customers with questions, sales or merchandise selection, rings up purchases, operates Point of Sales (POS) systems, and accurately handles cash, check, and credit card transactions. The Associate Supervisor performs opening and closing procedures on register, and supports the closing procedures of entire shop. The Associate Supervisor supports managers with overseeing day-to-day operations and with training new staff on POS system. The Associate Supervisor works with warehouse team on inventory and stock in the shop; supports managers with merchandising, maintaining, restocking, and keeping displays neat and clean; assist in shrinkage control by remaining aware and reporting merchandise loss and damages; and supports eCommerce, as needed.

Specific Duties & Responsibilities:

•               Supports management by ensuring daily tasks are completed and providing assistance to team members. Meets and greets and provides high quality customer service.
•               Supports and contributes to a friendly and comfortable atmosphere in the shop.
•               Stays up-to-date on product information and high-level plant knowledge and able to relay related information to customers.
•               Rings up sales accurately, is responsible for cash and credit cards tendered.
•               Learns and adheres to Shop and NYBG policies.
•                Assist with special sales and retail events, occasionally off-site and/or during evening hours.
•               Support the inventory and restocking process.

Qualifications:

• 1-3 years retail experience
• Attention to detail and professionalism in all interactions and correspondence
• Responsible and dependable, and the ability to function as a team player in a collaborative environment
• Friendly and pleasant demeanor; customer service oriented
• Knowledge of POS systems, Shopify, Microsoft Office (Excel, Outlook, Word)
• Flexibility in working weekends and some evenings
• Ability to move or lift up to 30 pounds

Physical Demands & Work Environment:

While performing the duties of this position, the employee may be required to,

at minimum, work outdoors in a variety of weather conditions, assist with stock

deliveries, and lift up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions of this position.

Baseline Work Schedule: 

Schedule 1: Minimum 24hr/week: Tuesday, Wednesday, Thursday; Occasional Mondays and holidays as needed

Schedule 2: Minimum 24hr/week: Friday, Saturday, Sunday; Occasional Mondays and holidays as needed

Hourly rate: $19-20

This position qualifies for vacation and sick leave, which are accrued on a pro-rated basis according to the number of hours worked.