Women's Health Nurse Navigator
Description
Monday to Friday: 8:30a - 5p
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Summary:
The Women's Health Nurse Navigator assists patients with complex gynecological or maternal/perinatal conditions as well as their families to offer the most effective, efficient, and coordinated health care by utilizing internal and community-based resources. Collaborates with other members of the interdisciplinary healthcare team to provide uninterrupted and integrated medical, financial, psychosocial, and vocational care of the patient in accordance with the patients wishes, through a process of assessment, planning, implementation, and evaluation. Assists by working directly with patients to offer timely coordination of care, consistent support, education regarding care plans and treatment options, and assistance coordinating and scheduling tests and appointments. Communicates with all healthcare team members, support services, and family members to ensure the patients receive value-based care. Works with culturally-diverse populations and serves all patients regardless of their income, race, or insurance status
Responsibilities:
1. Serves as a point of contact for providers, patients, and families to assist with accessing clinical and supportive care services within the Northwell Health system and in the community
2. Develops and maintains close relationships with all Women's Health and Midwifery patients, as well as all care team members
3. Provides patient/family education and explanations about new diagnoses and treatment recommendations
4. Interacts with office staff to ensure proper scheduling of office visits
5. Provides reminder calls prior to appointments for Women's Health patients with high no-show rates
6. Communicates with providers regarding procedural outcomes, patient progress, and care plans
7. Contacts patients to assist in setting up appropriate internal and external referrals
8. Assesses patients clinical, emotional, and other related concerns to overcome issues with language, basic literacy, health literacy and other challenges
9. Communicates with patients and the care team members to identify barriers to care (transportation, unemployment, childcare, etc.), to help facilitate patient care, and to set goals for care based on each patients identified needs
10. Assists patients in connecting with appropriate supportive care services, including behavioral health, social work, transportation, medication assistance, WIC, SNAP, etc.
11. Acts as a liaison to coordinate consultations, referrals, and transfers of care (surgery, endocrinologists, diabetes education, The Heart Center for hypertension or pre-eclampsia in pregnancy, pelvic floor physical therapy, urogynecologists, pediatricians, etc.)
12. Documents accurate patient records in the EMR
13. Participates as a member of the Women's Health and Midwifery team; achieves the organizations established expectations with regard to customer service, teamwork, safety, and self-development
14. Maintains and models Northwell Health's Foundational Values
15. Fulfills all compliance responsibilities related to the position
16. Travels between designated practice locations as necessary
17. Performs other duties as required
Education Skills Experience:
Active CT RN License
At least 2 years RN experience in Women's Health, Labor & Delivery or related ambulatory or acute care setting
Other Information:
Previous Nurse Navigator experience preferred
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Northwell Health Med Practice CT
Org Unit: 589
Department: NW GYN
Exempt: Yes
Salary Range: $41.00 - $76.16 Hourly
“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”