Nuvance Health Careers

Description

Summary:

Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.

Responsibilities:

1. Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.

2. Performs patient registration, scheduling and financial clearance. May support other locations to complete these functions.

3. Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.

4. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.

5. Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.

6. Process medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.

7. Maintains and replenishes department supplies to ensure a smooth-running department.

8. Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym. Assists therapists as instructed.

9.Cleans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections. Safely assists patients as needed on/off equipment.

10. Ability to travel between outpatient sites, as assigned based on coverage needs.

11. Serves as back-up to other administrative functions as needed.

12. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

13. Performs other duties as required. 

Education: HS GRAD/EQUIVALENT

Other Information:

Experience with medical terminology, previous experience in a medical office.

Experience working with patient and/or people interactions within the community.

Bilingual preferred: language preference based on location.

High school diploma or equivalent required. CPR certification (department will arrange training during probationary period)

Excellent customer service skills, pleasant, professional and articulate phone voice.

Ability to multi-task, prioritize and manage time effectively

Computer literacy, efficient and accurate data-entry and reporting skills

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Generally pleasant working conditions

Credentials:CPR

Company: Danbury Hospital

Org Unit: 1874

Department: Rehab Services Admin

Exempt: No

Salary Range: $17.60 - $33.48 Hourly