Nuvance Health Careers

Description

Diagnostic Customer Coordinator - Full Time

Experience in healthcare needed.  Competitive pay, perks and benefits.  Come talk to us about careers well cared for.

Summary:

The Diagnostic Customer Coordinator 2 serves as the primary liaison between radiologists, community physicians, imaging departments, and patients across multiple sites. This advanced role ensures accurate communication, complex scheduling, and coordination of high acuity imaging services, supporting timely diagnosis and treatment while maintaining patient safety and satisfaction.

Responsibilities:

1. Coordinate complex consults and follow-up on studies and patient care issues, including appointment confirmation and preparation for Computed Tomography (CT) and Magnetic Resonance Imaging (MRI) patients.
2. Schedule cardiac MRI patients in collaboration with the contact center and coordinate with nursing and anesthesia departments for procedures requiring sedation or specialized protocols (e.g., Cardiac MRI, pacemaker patients, steroid preps, Nuclear Medicine studies).
3. Compile MRI packets for all scheduled outpatients, greet and screen patients accessing the MRI suite, and ensure compliance with safety protocols.
4. Obtain and deliver MRI/CT test protocol reviews for daily schedules across five radiology testing locations.
5. Participate in weekly tumor boards, ensuring accurate imaging and documentation support for multidisciplinary care planning.
6. Ensure timely processing of STAT readings by contacting referring physicians for preliminary reports.
7. Relay clinically sensitive messages to radiologists, including addendum requests from ordering providers.
8. Utilize Cerner and Picture Archiving and Communication System (PACS) to upload and manage prior films, studies, and external imaging for accessibility.
9. Monitor PACS for unread reports and pending prior imaging to prevent delays in diagnosis.
10. Send out the daily radiologist schedule to all locations, including New Milford Hospital (NMH).
11. Advise patients, physicians, and staff on test preparation, appointment details, and arrival times for diagnostic imaging.
12. Accurately document special requests or comments in the scheduling system and create patient encounters as needed.
13. Complete pre-registration with accurate demographic and financial data to support billing integrity.
14. Perform accurate patient search and selection to maintain Electronic Medical Record (EMR) integrity.
15. Upload CDs and external imaging into PACS and burn imaging discs for operating rooms, cardiology, and patient requests.
16. Cross train to cover other stations and imaging modalities as needed, supporting workflow flexibility.
17. Follow up with patients, offices, and coworkers regarding scripts, authorizations, and paperwork.
18. Manage order corrections per financial department requests.
19. create encounter for second-opinion registration.
20. Answer phones, route calls, and ensure accurate communication both verbally and via EMR.
21. Maintains and Models the Organization's values.
22. Demonstrates regular, reliable, and predictable attendance.
23. Performs other duties as assigned.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 202

Department: Radiology Support Service

Exempt: No

Salary Range: $18.13 - $34.50 Hourly