Nuvance Health Careers

Description

Purpose: The Retail Pharmacy Technician II in the retail pharmacy setting will assist the 
pharmacists in the preparation, filling, insurance processing, and delivery of prescriptions under 
the direct supervision of a pharmacist. The role also includes supporting the pharmacist with 
inventory management, ensuring proper medication storage, and adherence to safety and 
compliance standards.
A key focus of this position is direct patient interaction, requiring strong customer service skills 
when assisting patients in person, over the phone, at the point of sale, and through the Meds-to-Beds program. The technician ensures that products and services are delivered in a timely, safe, and 
cost-effective manner in accordance with department policies, procedures, and industry standards.
Essential Responsibilities 
1. Assisting the Pharmacist with Medication Processing and Dispensing following the retail 
pharmacy workflow.
2. Assisting with Inventory Management as instructed by the pharmacist.
3. Aiding with Insurance Billing & Financial Assistance
4. Supporting the Pharmacist with Meds-to-Beds Program
5. Critical Thinking & Problem Solving

• Demonstrate strong problem-solving skills and offer reasonable solutions/options 
  to workflow or patient care challenges.
• Participate in educational, training, and competency programs for self and other 
  pharmacy team members.

6. Customer Service & Communication

• Answer phone calls, triage inquiries, and direct issues to the appropriate personnel 
  in a professional manner.
• Communicate patient needs or concerns with the pharmacist, the medical team or 
  the appropriate person.
• Provide direct customer service to patients and families to promote timely access to 
  medications.

7.Aide Pharmacist with Community Pharmacy Workflow Management

• Prioritize daily activities while maintaining a positive, professional, and team-oriented work environment.
• Execute point-of-sale transactions and reconcile opening/closing processes to 
  maintain operational integrity.
• Under the Direct Supervision of the pharmacist, assist with the vaccine 
  administration per NYS regulations.

8. Support the Pharmacist with Record Keeping & Compliance.
9. Comply with all pharmacy regulations and policies, including:

• URAC accreditation, FDA mandates, and manufacturer restrictions (e.g., REMS, 
  LDD).
• Risk Evaluation and Mitigation Strategy (REMS) program and federal/state drug 
  laws.
• Handle hazardous medications in compliance with safety protocols to mitigate risk.

10. Maintain and Model Organizational Values.
11. Demonstrates regular, reliable and predictable attendance.
12. Performs other duties as required.

Education and Experience Requirements:

• Must be a minimum of 18 years of age
• H/S Graduate or Equivalent
• Minimum of 1+ year’s pharmacy related experience, in the retail environment and 
  maintain registration annually in conjunction with NY state law.

Minimum Knowledge, Skills and Abilities Requirements:

• Ability to perform basic mathematical functions.
• Communicate effectively.
• Computer Skills Required: Basic familiarity with PCs and Windows-based programs 
  and the ability to learn hospital programs, pharmacy software systems and pharmacy 
  POS systems.

License, Registration, or Certification Requirements:

• Pharmacy Technical Certification Board (PTCB)
• License: Registered Pharmacy Technician (active & in good standing)  
• NY Board of Pharmacy for those working in NY 
• Immunization Certification 
• CPR/BLS Certification within 6 months of hire

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Credentials:PTCB

Company: Vassar Brothers Medical Center

Org Unit: 1995

Department: Retail Pharmacy

Exempt: No

Salary Range: $22.39 -$29.11 Hourly