Guest Services Representative
Description
Summary:
Exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors, residents and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Clerical duties as assigned.
Responsibilities:
1. Greet all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
2. Monitors visiting hours and distributes computerized passes in accordance with Hospital visitation policies.
3. Adhere to all policies specific to visitor restrictions and patient confidentiality.
4. Proactively assists guests and visitors with transportation needs as appropriate.
5. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.
6. Responsible for non-emergent overhead announcements when requested.
7. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
8. Maintain and Model Nuvance Health Values.
9. Demonstrates regular, reliable and predictable attendance.
10. Performs other duties as required.
Required: HSD or Equivalent
Desired:
Prior experience in customer service-oriented positions.
Ability to communicate in Spanish and/or Portuguese a plus.
Six months customer service desired
Company: Northern Dutchess Hospital
Org Unit: 1864
Department: Info Desk
Exempt: No
Salary Range: $17 - $20 Hourly