Practice Coordinator - NHMP Cardio-Thoracic Surgery, Poughkeepsie, NY
Description
Title: Practice Coordinator - NHMP Cardiac Surgery, Poughkeepsie, NY - Full time/40hours per week, 8 hour shifts 8:00am - 4:30pm, Monday - Friday. Position will oversee both Cardiac Surgery and Vascular Surgery sites (walking distance to each other).
Summary: Responsible for providing leadership and oversight to their assigned medical practice in conjunction with the Practice Manager/Assistant Director. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the clinical staffs ability to provide safe, efficient, and patient-centered care. Assists in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance
Responsibilities:
1. Coordinates the day to day operations of the medical practice including oversight of clerical support staff and serves as a resource person to help with troubleshooting for the Clinical Staff.
3. Assists the Practice Manager in reviewing and meeting key performance indicators (KPIs).
4. Assists Practice Manager/Assistant Director in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
6. Assists with deploying employee schedules in API, approving PTO requests and time cards.
7. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.
9. Ensures that all front-end processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.
10. Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
12. Manages and maintains medical practice physical plant, equipment, and inventory control.
13. Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
14. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities.
15. Maintains and Models Nuvance Health Values.
16. Demonstrates regular, reliable and predictable attendance.
17. Performs other duties as required.
Required: High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role. Minimum Knowledge, Skills and Abilities Requirements: Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required). Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred). Knowledge of ICD-10, CPT & HCPCS coding required. Strong written and verbal communications skills.