Medical Practice Patient Representative (Clerical Assistant) - NHMP Norwalk Women's Wellness - Norwalk, CT
Description
Summary:
Support team based care initiative within the scope of practice. Provide clerical and administrative support and coordinate patient care activities for practice operations.
Responsibilities:
1. Collect and ensure accuracy of patient information, including demographics and insurance.
2. Greet patients professionally and communicate pleasantly and effectively.
3. Answer phones, route calls, take messages, convey information, and assure accurate communication in a timely manner.
4. Register, check-in/out, coordinate and schedule appointments and verify patient identity.
5. Assist with pre-visit planning in accordance with WCMG workflows.
6. Ensure patient completes all requires paperwork/forms and verify last office visit prior to acceptance of documents.
7. Process record requests, including copying, billing, charging and recording.
8. Collect co-pays and reconcile payments.
9. Obtain and coordinate record retrieval for all patients.
10. Perform intake and scanning of medical records and other documentation and correspondence.
11. Obtain authorizations and assist scheduling for testing, referrals, surgical procedures, hospital procedures, and hospital admissions.
12. Complete audits and assist with tracking and reporting of information as needed.
13. Act as a super user for clerical functions, including telephone and/or scheduling systems.
14. Present a professional appearance and image.
15. Fulfills all compliance responsibilities related to the position.
16. Performs other duties as assigned.