Guest Services Representative - Info Desk

Support Services Danbury, Connecticut

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Description

Position at Danbury Hospital

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

1.Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy

 2.Process visitor badges and distribute in a timely, efficient manner

 3.Ability to navigate through different computer programs to troubleshoot technical issues

 4.Adhere to all policies specific to visitor restrictions and patient confidentiality

5.Demonstrate a courteous and friendly manner when assisting visitors and general public

 6.Assist visitors with valet inquiries in the absence of the parking ambassador

 7.Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages

 8.Identify and communicate emergencies that occur in the lobby area accurately.

 9.Maintain and Model Nuvance Health Values.

 10.Demonstrates regular, reliable and predictable attendance.

 11.Performs other duties as required.

 

Education Skills Experience:

 

High school diploma or equivalent.

1-year prior experience in customer service-oriented positions. Fluent in reading, writing and speaking English.

Other Information:

Experience with Microsoft office and email desired.

 Ability to communicate in Spanish and/or Portuguese a plus.

 

Company: Danbury Hospital

Org Unit: 251

Department: Info Desk

Exempt: No

Salary Range: $17.00 - $20.00 Hourly

 

 

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