Patient Service Representative-Part Time- Day
Description
Purpose: Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.
Essential Responsibilities
- Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.
- Verifies all patients insurances online or via the phone and collects copays and co-insurances.
- Post charges and copayments. Enter information on spreadsheet once balanced.
- Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.
- Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.
- Pull charts for nurses to prepare for patient visits. Process medical record requests.
- Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.
- Complete and review disability and workman's compensation forms and obtain physician signature.
- Maintain filing, charting, faxing and all other clerical functions needed for this office.
- All mainlining functions including sending new patient welcome packets the day initial appointment is made.
- Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
- Demonstrates regular, reliable and predictable attendance
- Performs other duties as required
Education and Experience Requirements:
- High School Diploma/GED or Equivalent
- 1 year customer related experience required
- Preferred: 1+ years of healthcare experience
Minimum Knowledge, Skills and Abilities Requirements:
- N/A
License, Registration, or Certification Requirements:
- N/A
Environmental Factors
Factors affecting environment conditions may vary depending on the assigned work area and tasks. Potential environmental exposures include, but are not limited to:
- Chemicals/Commercial Products
- Experiencing challenging conditions where a professional attitude will be required
- Interacting with a Diverse population
- Noise Level – Varies from Quiet to Moderate
- Repetitive Motion
- Risk of Electrical Shock
Working Conditions:
Manual: Little or no manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1464
Department: Amb Surg Facility Svc Med-Mall
Exempt: No
Salary Range: $17.60 - $33.48 Hourly