Channel Customer Success Representative
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer- and channel-driven professional with a passion for building long-term relationships, strong analytical skills, and a knack for working with our Channel Partners (resellers, SPs and distributors) on customer retention? If so, you’ll thrive in our dynamic team at Nutanix, where you’ll have the opportunity to drive customer success, engage with innovative technology, and contribute to meaningful partnerships while enjoying a hybrid work environment in Barcelona.
About the Team
The Customer Success team at Nutanix is a dynamic and diverse group located in Barcelona, dedicated to driving customer satisfaction and fostering long-term relationships with clients and our partners. The team's culture emphasizes collaboration, flexibility, and a shared commitment to ensuring that customers achieve their business objectives through the effective use of Nutanix’s platforms. With a focus on building strategic partnerships, the mission of the Customer Success team is to enhance customer/channel partner engagement and retention while exploring upselling opportunities that align with the client's needs.
You will report to the Customer Success Manager, who values open communication and encourages team members to take ownership of their roles. The manager's leadership style prioritizes collaboration and empowerment, fostering an environment where team members can thrive and develop their skills. This position offers a hybrid work setup, requiring the new hire to be in the office twice a week, providing an excellent balance between remote work flexibility and in-person collaboration.
This role does not require any travel. The Customer Success team operates under a hybrid model, typically working from the office about 3 days per week, with no additional travel commitments required for the position.
About the Role
As a Channel Customer Success Representative, you'll be the trusted advisor for our valued channel partners, guiding them on their journey with Nutanix. You will:
- Support the subscription renewals: Manage the renewal cycle with our Channel Partners and support related forecasting activities. Preparation and delivery of progress checks for channel partners to drive the increased success of renewals.
- Educate and enable our Channel Partners: Support Channel Partners on pricing, products, tools and processes.
- Build Strong Relationships: Cultivate lasting partnerships with key stakeholders, understanding their business objectives and challenges. Develop strategic long-term plans with Channel Partners.
- Drive Adoption and Value: Proactively engage with channel partners to ensure they help our customers maximizing the benefits of the Nutanix platform.
- Identify Opportunities: Uncover potential for expansion and upselling, collaborating with Channel Partners to drive revenue growth.
- Champion Customer Needs: Act as the voice of the customer internally, working with cross-functional teams to address issues and improve the overall experience.
What You'll Bring:
- Proven Success: 3+ years of experience in a customer-facing role, ideally within the technology sector.
- Customer-Centric Approach: A genuine passion for helping customers succeed.
- Sales Acumen: A solid understanding of the sales cycle and a knack for identifying and closing opportunities.
- Technical Aptitude: Familiarity with virtualization, cloud computing, and SaaS solutions.
- Analytical Skills: Ability to analyze data, forecast, and track key performance indicators.
- Communication Excellence: Strong written and verbal communication skills in English and Spanish or Italian.
- Collaboration & Teamwork: A collaborative spirit and the ability to work effectively with internal and external stakeholders.
- Motivation: High energy, drive, and sense of responsibility
Why Nutanix?
- Make a Real Impact: You'll be directly responsible for driving Nutanix’s Spanish customer satisfaction, retention, and growth.
- Cutting-Edge Technology: Immerse yourself in the world of hyperconverged infrastructure and cloud solutions.
- Collaborative Culture: Join a diverse and supportive team that values open communication and empowers its members.
- Work-Life Balance: Enjoy a hybrid work model that offers flexibility and the benefits of in-person collaboration.
Work arrangement
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
--
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].