Hungry, Humble, Honest, with Heart.

The Opportunity

Exciting times here at Nutanix as we are expanding our award-winning Support Organization! Do you love technology and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions! Here at Nutanix, we value providing all our customers with an exceptional support experience.

Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive! Sounds like you? Read on!

About the Team

Our SRE team comprises talented individuals working collaboratively to deliver the best

support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.

You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team.

Your Role

As a Systems Reliability Engineer II you are the first line of defense for enterprise customers running critical infrastructure on Nutanix. You work independently on complex cases, communicate clearly under pressure, and actively make the team around you better.

Own cases end-to-end

• Take full responsibility for a queue of customer issues, from first contact through resolution, managing your own priorities by urgency and business impact, and keeping customers informed at every step.
  
  

Diagnose and resolve independently

• Work through standard and moderately complex issues on your own, including storage, virtualization, and underlying system behavior. You read system logs, correlate events across a cluster, and document findings clearly. 

Be a reliable partner to customers

• Adapt your communication to the situation, set realistic timelines, and follow through on every commitment
  
  

Escalate with precision

• When an issue needs to go up the chain, you bring a clear picture of what you've already tried, what the customer is experiencing, and the business impact
  
  

Leave things better than you found them

• Write up solutions so the next person doesn't start from scratch. Flag workflow gaps. Suggest improvements. Contribute to shared knowledge that raises the whole team's capability.
  
  

Own your development

• With your manager's support, set your own learning goals, track them against the team's work, and actively build the technical depth needed for the next step in your career.
  
  

What You Will Bring

• Typically 2+ years previous professional experience with a Bachelor's degree; no previous professional experience with a Master's degree.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or other related discipline.

• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies

• Customer-facing experience and customer-first mindset

• Fluent in English. Proficiency in one or more EU languages is a strong plus

• Passion for learning and staying updated on cloud technologies

• Strong troubleshooting and debugging skills

• Collaborative approach and ability to work with diverse teams

• Ability to provide excellent support experience to customers

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 88,000 and USD $ 175,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

 

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