Senior Technical Account Manager

Professional Services Pune, India Req.Num.: N1479

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Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success? If so, you would want to join our dedicated APAC iTAM team at Nutanix, where you'll have the opportunity to leverage your expertise in virtualization and cloud computing to foster meaningful relationships with clients, proactively support their needs, and contribute to an innovative and collaborative culture focused on excellence and customer value.
About the Team
The Senior Technical Account Manager will be joining the APAC iTAM team at Nutanix, which is based in Pune. This team is dedicated to providing exceptional support and service to customers across the APAC region, fostering a strong customer-centric culture characterized by collaboration, transparency, and mutual respect. The mission of the team is to drive customer success and maximize the value of Nutanix products, ensuring that clients realize their full potential and return on investment through proactive engagement and expert guidance.
You will report to the Manager of Technical Account Management, who leads with a focus on collaboration and fostering a supportive environment for team members. The work setup for this role is primarily hybrid, with the expectation that all team members will be based in Pune and come into the office a minimum of 2-3 days per week to cater to customer needs and facilitate in-person collaboration.
For this role, travel is not a primary requirement; however, there may be occasional travel within India based on customer needs for face-to-face meetings. The position primarily involves remote service delivery to customers, maintaining the flexibility to accommodate varying customer preferences.
Your Role
  • Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
  • Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
  • Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
  • Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
  • Recommend upgrade plans and perform health checks to optimize customer environments.
  • Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
  • Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
  • Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.
What You Will Bring
  • 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
  • Strong knowledge of virtualization, cloud computing, and data center technologies.
  • Excellent communication and interpersonal skills with a customer-centric focus.
  • High technical aptitude with an understanding of infrastructure (storage, compute, network).
  • Experience in managing long-term customer relationships and driving product adoption.
  • Ability to collaborate effectively across multiple teams and drive consultative conversations.
  • Bachelor’s degree in Engineering (BE/B.Tech); advanced degree is a plus.
  • Strong problem-solving skills and ability to orchestrate resources for customer success.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.

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