Technical Account Manager - Mumbai

Customer Success Mumbai, India Req.Num.: 17960


Technical Account Manager 

Nutanix is hiring a Technical Account Manager (TAM) to join our industry-leading and award-winning support organization. The TAM is a technical Nutanix platform professional who builds trusted advisor relationships with premier accounts, and acts as a single point of contact and voice-of-the-customer for their accounts into Nutanix business functions (Support, Engineering, Product Management, Marketing, Executive Staff). Technical acumen in Virtualization (Hypervisor stack, specifically ESXi), Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences in leading Enterprise solutions (VDI, RDBMS MSSQL/Oracle/SAP, Big Data) in large scale enterprise deployments involving direct customer facing interaction.

Responsibilities

·       Develop a deep (and technical) understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives.

·       Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.

·       Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as an advisor for deployments

·       Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.

·       Highlight any operations issues both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices 

·      TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues

·       Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.

·       Conduct quarterly or appropriate frequency of onsite business reviews and regular interactions with executive sponsors

·       Conduct or coordinate a twice-yearly health check on the customer’s environment

·       Coordinate issue management, escalation and resolution with Support and Engineering. Coordinate the delivery of consulting services.

·       Extract and maintain account insights and capture in TAM 360view reporting platform

·       Establish direct relationship with account stakeholders (financial, management, operational) and have regular touch points to assess TAM value delivery

·       Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery

·       Participate in Sales Account Planning and support account penetration/pipeline growth strategies

·       While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate development of trusted advisor relationship

 

Requirements

·       Must be located in the Mumbai area or within a reasonable radius to support regular on-site customer engagement at each respective customer

·       4+ year experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management.

·       4+ year virtualization expertise, including VMware VSphere (Hyper-V a plus).  Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.  Related certifications in networking and storage highly desired

·       VCP certification and demonstrated overall VMware experience is a must

·       Demonstrated hands-on experience with similar technologies and platforms

·       5+ year networking expertise, especially for IT infrastructure and virtualization

·       5+ year storage expertise with leading enterprise storage solutions is preferred

·       Desired experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired

·       Deep (and technical) understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps

·       Excellent local language communication, project management, presentation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction.

·       Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services. 

·       Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published

·       Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and Nutanix stakeholders

 Candidate must have 4-5+ years of Customer Relationship Management experience  

 Bachelor’s Degree in Computer Science, Engineering or related field, or equivalent technical experience is required

 About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.