Associate Technical Account Manager, France
The Nutanix TAM acts as a single point of contact, customer advocate and provides direct access into Nutanix business functions (Support, Engineering, Product Management, Marketing, Executive Staff). Technical acumen in Virtualization, Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences with Private/Public Cloud Services and/or leading Enterprise solutions (VDI, RDBMS MSSQL/Oracle/SAP, Big Data) in large scale enterprise deployments involving direct customer-facing interaction.
- Develop a deep (and technical) understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives.
- Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
- Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as a coordinator for deployments, migrations, etc..
- Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
- Highlight any operations issues, both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate problem avoidance, risk mitigation and alignment to best practices.
- TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues.
- Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
- Conduct regular on-site business reviews and regular interactions with executive sponsors.
- Conduct or coordinate a twice-yearly health check on the customer’s environment.
- Coordinate issue management, escalation and resolution with Support and Engineering.
- Extract and maintain account insights and capture in TAM reporting platform.
- Establish direct relationships with account stakeholders (financial, management, operational) and have regular touchpoints to assess TAM value delivery
- Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
- Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
- While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate the development of a trusted advisor relationship.
- 1-2 years’ experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management.
- Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.
- Experience in Customer-facing, Customer Relationship management role.
- 1 to 2 years of either enterprise storage or networking expertise.
- Understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps.
- Excellent communication, presentation, and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
- Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published
- A Nutanix NCP/NCS certification would be highly regarded.
- Bachelor’s Degree in Computer Science, Engineering or related field, or equivalent technical experience is required.
- Bi-lingual: English and French
--
Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].