Customer Success – Sr. Manager, Strategic Marketing

Customer Success San Jose, California Req.Num.: 13780


Who are our employees?

We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.

Who are we in the market?

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix.

Nutanix’s fast-growing Customer Success team is looking for a star performer to be the business partner for Marketing teams that support Customer Success. We are looking for a “builder” who can roll up their sleeves and drive strategic marketing initiatives partnering heavily with our corporate and field marketing teams. This role will also collaborate closely with the different lines of business within Customer Success to drive internal and external demand for Customer Success. Critical for success is your ability to grasp and communicate the Customer Success value proposition, and the ability to strategic thought leadership for Marketing initiatives

The ideal candidate will have both a strong marketing background and a strong strategic background.

Key Responsibilities:

  • Be the business partner for our Marketing teams. Develop a thorough understanding of the Customer Success portfolio and work with Marketing to craft strategic initiatives that move the needle for Customer Success
  • Work cross-functionally to drive the planning and execution of marketing initiatives across different parts of the Customer Success portfolio. This includes launches of net new services and new releases of existing services
  • Provide SME content to Marketing teams for campaigns
  • Plan and manage internal awareness initiatives for Customer Success portfolio
  • Create compelling collateral that sales teams can use for Customer Success offerings
  • Plan and drive joint marketing activities with Customer Success Partners to drive scale for Customer Success
  • Be the point person from the Customer Success Business unit for events such as .NEXT

 

Qualifications

  • 10+ years of work experience driving Marketing for Services businesses. First-hand experience designing, executing and scaling growth marketing plans
  • Good understanding of Data Center and cloud infrastructure technologies.
  • Ability to think strategically about Customer Success Marketing – see the ‘big picture’
  • Strong analytical skills. MBA degree a plus
  • Demonstrated ability to engage and influence Senior-level executives. Credible with Nutanix sales teams
  • Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.
  • Comfortable using CRM tools such as Salesforce
  • Familiar with marketing automation tools such as Marketo
  • Willingness to travel as needed

 

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

 

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.