• Define and drive the services strategy relating to the India region.
• Business management - increase bookings and revenue, reduce costs, improve margins, and eliminate waste.
• Personnel management (hiring, development, utilization) – recruit, performance manage, mentor, and professionally develop a team of best in class technical delivery consultants. Balance the need for high levels of billable utilization (70%) and employee satisfaction.
• Engagement and Quality management – Program Manage and govern quality and ensure delivery in a manner that is consistent with Nutanix Consulting Services best practices.
• Partner management – provide support, guidance, and oversight to partners who deliver on behalf of Nutanix and ensure their success.
• Escalations management – address and manage complex customer issues and provide recommendations that are aligned with account strategy.
• Customer Success - Drive high levels of customer satisfaction.
• Perform liaison and coordination with other Nutanix departments, such as Advisory Services, Technical Sales and Field Sales
• Participate in strategic planning for service delivery
• Ensure all projects delivered within time, scope, quality, and cost constraints.
• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality.
• Ensure resource availability and allocation.
• Build strong relationships with regional VP’s of sales and SE Directors. Be someone they regularly rely on to open up new opportunities, solve problems and deliver customer delight that ultimately leads to product sales growth.
• Participate in the pre-sales process with account teams, consulting architects, and customers to understand business and technical requirements in order to effectively scope and deliver effective solutions. Develop and approve project SOWs (scope, level of effort estimates, and schedules) prior to presentation to Nutanix Account team and customer.
• Assist Nutanix Account team in positioning and selling Consulting, TAM, Resident, Education services to customers.
• Develop and maintain a solid technical understanding of all Nutanix services offerings, product lines, and corporate messaging.
• Deliver consulting services if and when necessary during pre-sales or post sales stage.
• Demonstrate steadfast and sound decision-making abilities to resolve problems.
• Establish a repeatable cadence in partnering with Nutanix Product Marketing, Product Management, and Engineering to feed back field input to the product development lifecycle.

• 15+ years of relevant IT industry experience either in Cloud Infrastructure (Public cloud, Data Center, virtualization, network, Security) or Cloud Native applications (DevSecOps, Containers) or Data platform ( Data lake, Data visualization, Data Wearhouse).
• 5+ years’ direct people management experience leading a team of 25+ (or manager of manager) in professional services teams, preferably with a Professional services team in Product companies or leading large delivery in GSIs.
• Should have experience working in various time zones and managing teams across multiple time zones for global customers.
• Excellent communication and interpersonal skills.
• Possess a positive attitude with high levels of self-awareness, professionalism, ownership.
• Ability to identify, attract and retain top talent.
• Proven track record planning and managing large, customer facing programs of work and/or IT transformations. Able to set right expectations with customers and sales.
• Excellent problem solving skills regarding resourcing, project delivery and people management
• Experience solution selling with a overwhelming belief that solutions increase customer success and drive product adoption.
• Strong skills in strategic planning, critical thinking, and financial analysis.
• Strong stakeholder management along with the ability to build one’s own “brand”.
• Strong organizational and project management skills with an ability to manage competing client demands.
• Strong architecture background preferably in Virtualization space to meet the technical knowledge levels of the role is preferred but not mandatory
• Willing to travel 25%, if required.

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