Manager, Customer Success (Emerging Market)

Customer Success Barcelona, Spain Req.Num.: 22784


Job Summary

Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success who will be instrumental in building our EMEA team and working with our Middle Eastern & African Countries. 

This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams.

About the team

Nutanix's EMEA Customer Success team is responsible for accelerating revenue growth with our subscription customers. This team is exposed to supporting functions like sales, marketing, channel, and support within the organization as well as Nutanix customers, partners, distributors, and alliances.

The teams’ unique vibe comes from the constant creativity, innovation, and focus on how we can better serve our customers every time. The EMEA Inside Sales team is a talent pool for other functions in the company, it is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.


Responsibilities

  • Build and lead the customer success team for EMEA by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results
  • Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings
  • Hire, develop and retain a high-performing customer success team across all target customers within EMEA
  • Operate the team with focused and actionable metrics and KPIs Manage resource planning, conduct forecast meetings and deliver regular performance and activity reports to Customer Success Executive leadership
  • Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
  • Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs

About you

  • 2+ years of experience successfully leading and growing large customer success and/or account management teams (with a global footprint) ideally from early inception
  • 4+ years of experience in customer facing roles such as Account Management, Customer Success or Systems Engineering
  • History of accurate forecasting and business reporting
  • Good understanding of Data Center technologies, particularly hyper-converged solutions
  • Excellent people management skills; high empathy and consideration for team morale and individual career progression
  • Fluent in English and ideally Arabic. 

Does this sound like you? Let’s talk.

--

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.