Systems Reliability Engineer - Technical Support
Systems Reliability Engineer - Technical Support
This requisition is being used to build a pipeline for future recruiting needs.
Nutanix is seeking well-rounded Technical Support Engineers to assist our fast-growing customer base. You will remotely support our hybrid-cloud solution and be the champion for Nutanix by providing an over the top support experience to our customers.
We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction. Our diverse, multicultural team of top-notch engineers from leading virtualization, compute, and networking companies, acts as our customers’ champions, working closely with Engineering, Field and Sales teams.
- Remotely troubleshoot, debug, and diagnose customer issues
- Interact directly with our Engineering team to drive product improvements based on feedback from customers and field implementations
- Develop and contribute to internal and external Knowledge Bases
- Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem
- Improve serviceability of the product by testing new features
- Coach and mentor new and junior support engineers
- Be a champion for our customers
- 5+ year experience in troubleshooting and debugging complex issues, preferably on Virtualization, Networking, Linux or cloud technologies
- Spoken and written English skills
- Customer First mindset
- Passion and ability to learn new things
Nice to have
- Hypervisor knowledge such as ESXi, Hyper-V, XenServer and KVM
- Experience troubleshooting backend applications such as Active Directory, VDI management (Citrix, VMware), databases and backup solutions
- In-depth understanding of TCP/IP protocol stack, packet analysis as well as the ability to troubleshoot connectivity issues
- Knowledge of different Operating Systems, such as Linux and Windows
- Solid knowledge of storage protocols such as NFS, iSCSI and SMB
- Understanding of container technologies, such as Docker and Kubernetes
- Experience with public cloud providers such as AWS, Azure and GCP
- Scripting, programming or API knowledge
- Proficiency in one or more additional languages besides English
What we offer
You will have the opportunity to be part of an amazing international and diverse team, while developing your career at the leading Hyper-Converged technology company in a highly collaborative environment.
Our world-class benefits package includes, between others:
- A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan
- A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance
- Access to Internal and external training with industry certifications, such as Microsoft and VMware
Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.
We’re growing fast and disrupting the computing industry. Join us and make your mark.
About our business
Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
We’re an equal opportunity employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.