Customer Success Representative (French or German Speaking)
- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
- Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.
- Work with Account teams and internal resources to negotiate and address customer objections as they arise.
- Report customer feedback and advocate customer needs in the Nutanix ecosystem.
- 1 to 3 years of experience in software sales and customer adoption, retention, renewals
- Bachelor's degree or equivalent
- Experience and successful track record with renewal and recurring revenue model
- Fluent in English & French (other major European languages would be a big advantage).
- Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
- Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
- Strong analytical and organizational skills
- Strong customer relationship development skills; passionate about customer success
- Solid sales instinct with excellent presentation and negotiation skills
- Creative problem solving under pressure when working through customer issues.
- Exceptional verbal and written communication, prioritization, and time management skills
- Self-motivated but also a team player
- High energy, drive, and sense of responsibility
- Najia joined Nutanix in 2022, the biggest reason she joined was our unique culture. Nutanix is a value-driven company that genuinely cares for its employees and supports them to be the best they can be.
- She started her career as an intern at PTC, and worked at Autodesk and EIMS in inside sales within Technology. Has led large teams across EMEA on multiple technology projects.
- In these roles, she has a proven track record of developing early career talent and developing them into senior sales professionals/team managers. 50% of the people she’s managed have gone on to be team managers and senior account managers.
- Najia is looking to hire someone who is hungry to go the extra mile and wants to become an expert in selling cloud solutions. You will need to be hungry to learn and able to take feedback.
- Outside of work Najia’s passions are traveling and music, this includes backpacking in South America and attending multiple festivals.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].