Technical Support Engineer - Virtualization/Network/Storage
SENIOR TECHNICAL SUPPORT ENGINEER
Hoofddorp – The Netherlands
Hungry, Honest, Humble, with Heart!
This Role is Hybrid
Nutanix is a constantly growing company, and the scope of our teams expands with the objective to provide the best support for our fast-growing customer base. We are excited to bring in a new wave of talented Technical Support Engineers into our company! If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience.
Sound like you? Read on!
Technical Support at Nutanix
Here at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such objective. Our diverse, multicultural team of top-notch engineers acts as our customer champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking, and Storage.
- Remotely troubleshoot, debug, and diagnose customer issues.
- Interact directly with our Engineering team to drive product improvements based on feedback from the field.
- Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem.
- Overall provide an excellent and pleasant support experience to all our customers.
What You´ll Bring
- 8+ years of experience in troubleshooting and debugging complex issues.
- Expertise with Virtualization or Networking or Storage. Linux or Windows as OS, and Cloud Technologies.
- Experience supporting external customers and a customer first mindset.
- Fluent speaking and written skills in English and professional proficiency in one or more EU languages (e.g., Spanish, Italian, German, French, etc.)
- Passion and ability to learn new things.
About the Opportunity
Meet Joaquin Martinez
I Joined Nutanix in 2013 as we were a David against the Goliath, and yet we always won by creating disruption in the market and offering innovation and flexibility to our customers. I´ve previously worked in places such as Brocade and Unisys way back in the day, amazing places that offered learning and growth opportunities.
My biggest personal win so far has been raising two amazing kids away from my home country. And my biggest professional win so far has been joining Nutanix! Best decision of my professional career.
When it comes to candidates, I look for People willing to learn, grow and contribute with their knowledge to the growth of Nutanix to keep creating disruptive and innovative technologies.
I´m currently involved in life groups that promote the teaching of the right values to kids involved in tech. So we can leave a better planet for the upcoming generation.
How We Work
We are a fully hybrid team based in Hoofddorp, just 15-20 minutes by train from Amsterdam, and based in the comfort of our own homes. We try and meet up as a full team monthly to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members. When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers!
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.