Customer Success Coordinator (EMEA Tech Touch)

Inside Sales - EMEA Barcelona, Spain Req.Num.: 18545


We are looking for an EMEA Coordinator for the Tech Touch segment (customers that generally have low revenue and/or uncomplicated renewals) to help our customers get maximum value from a wide array of Nutanix products.  If you have passion for working with a diverse team in the Enterprise Cloud Technology and an interest in how to grow a business; we want to talk with you.

 

You will be joining a unique team. People who succeed at Nutanix have a sense of urgency, a lot of initiative, a commitment to customer success, and enthusiasm about pushing the edge… as well as a sense of humour. We provide interesting work, great products, new things to learn, and an environment where you can apply your unique skills to overachieve.

 

About the team

The Nutanix EMEA Inside Sales & Customer Success team is responsible for accelerating revenue growth. This team of 100+ individuals is spread over the different hubs in EMEA supporting functions like sales, marketing, channel, and support within the organization as well as Nutanix customers, partners, distributors, and alliances.

The teams’ unique vibe comes from the constant creativity, innovation, and focus on how we can better serve our customers every time. The EMEA Customer Success team is a talented pool of Customer Success Representatives, Customers Engineers, and Tech Touch Representatives. It is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.

 

Responsibilities

  • Driving projects across the EMEA Tech Touch team, that focus on innovation, automation, and driving better productivity. 
  • Managing various internal and external stakeholders on projects. The includes regional customer success leads, the global team, and channel partners. 
  • Execute the Tech Touch Strategy across regions, with the help of 6 dotted line report in each of the regions
  • Improve Tech Touch KPIs including the opportunity count renewal rate in EMEA
  • Collaborate with Marketing to define digital strategies to engage and improve customer experience
  • Collaborate with the distribution team to build an ecosystem of accountable partners to drive renewals
  • Enable and Train new Tech Touch representatives
  • Maintain a high level of daily activity including customer and internal calls, meetings, and customer research ( on the regions where there is a gap vs workload because of Holidays, Illness, someone still needs to be hired, …. )
  • Constructively operate as part of a wider, cross-functional team to ensure the success of every customer

 

About you

  • Experience in high-tech customer-facing or channel management roles such as Customer Success, Technical Support, or Sales
  • Proven track record of overachieving in a metrics-driven environment
  • Loves working with people and building solid relationships
  • Strong program management, organizational, communication, and time management skills
  • Knowledge of datacenter technologies such as virtualization, storage, servers, security, Cloud, and networking
  • Experience partnering cross-functionally with Channel, Sales, and Marketing
  • Advanced excel skills and data analysis is important to understand requirements
  • High energy, drive, and sense of responsibility

 

Does this sound like you? Let’s talk.

 

About Us

 

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.

 

We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020.

 

We’re growing fast and disrupting the computing industry. Join us and make your mark.

 

We’re an equal opportunity employer

 

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative

 

Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

 

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

 

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

--

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.