Customer Success Representative - Durham

Inside Sales Durham, North Carolina Req.Num.: 17744


Job Summary

We are looking for an accomplished Customer Success Representative who will be focused on ensuring that Nutanix customers achieve or exceed their value expectations when subscribing to Nutanix products, which in turn ensures a high subscription renewal rate.

If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you.

Responsibilities: 

  • Overall accountability for your customers’ success, which includes: increasing engagement,, customer retention, and overall satisfaction
  • Establish clear retention goals and process milestones for the Nutanix clients and employees to work toward
  • Establishing a trusted strategic advisor relationship with each Nutanix client and driving continued value of our products and services
  • Working in tandem with clients to ensure performance against key metrics
  • Providing data analysis reports to our clients to deliver proof of value
  • Advocating for our customer needs and sharing feedback cross-departmentally
  • Proactively managing account escalations with the appropriate internal stakeholders

About you:

  • 2-6 years of experience increasing customer satisfaction, adoption, and retention (e.g. in a customer success or similar role)
  • Outstanding interpersonal skills and communicate clearly and effectively (both written and verbal)
  • You have a sales and creative mind to solve complex business problems
  • Excellent relationship-building skills with internal teams and external partners
  • Excellent prioritization and project management skills
  • Self-motivated but also a team player
  • Eagerness to continually learn, adapt, and improve
  • You have knowledge of technologies such as virtualization, storage, servers, Cloud and networking
  • Bachelors degree or equivalent experience 

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodation, please let us know by contacting [email protected]

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.