Senior Manager, Subscription Account Management Southern Europe
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you an energetic, detail-oriented leader with a proven track record of managing diverse teams and driving customer success? If so, you will thrive in our dynamic team, where your coaching skills will empower team members, your creativity will lead to innovative solutions, and you will play a vital role in enhancing customer renewal and retention in a hybrid work environment in beautiful Barcelona.
About the Team
The Senior Manager, Subscription Account Management Southern Europe will be joining a dynamic and diverse team based in Barcelona, Spain. This team is dedicated to driving customer success and retention through effective account management and strategic initiatives. The culture within the team emphasizes collaboration, open communication, and trust-building among members from various backgrounds, fostering a supportive environment that encourages innovative solutions to meet client needs. The overarching mission of the team is to enhance customer satisfaction by ensuring seamless subscription experiences and fostering long-term relationships with clients at Nutanix.
You will report to the EMEA Senior Director of Subscription Account Management, who is known for their hands-on leadership style that prioritizes coaching and development, while also maintaining high performance expectations. The manager values strong relationships within the team and encourages a culture of creativity and teamwork. The position operates under a hybrid work setup, requiring the new hire to work in the office three days per week.
This role will require occasional travel, allowing for face-to-face interaction with clients and the opportunity to support sales efforts in strategic accounts. Travel will be managed to ensure that it aligns with the team's goals and client needs.
Your Role
- Manage a team of about 20 subscription account managers and 2 managers, focusing on performance and professional development.
- Oversee customer success initiatives, ensuring timely renewals and client satisfaction.
- Develop and implement strategies to improve customer retention, address adoption gaps, mitigate risks and churn.
- Foster relationships with team members, clients, and sales counterparts to drive collaboration.
- Provide coaching and mentorship to team members to enhance skills and team performance.
- Interface with strategic accounts, supporting sales efforts and resolving any client issues.
- Identify and implement creative solutions to enhance team performance and customer experiences.
- Set clear goals for the team within the first year, including reducing compliance issues and increasing retention rates.
- Build relationships with leaders within the region, to ensure a one-team approach
- Build the strategy for region, taking into account the EMEA and global vision, while managing regional specific challenges.
What You Will Bring
- 1 to 10 years of management experience, preferably in customer success or sales.
- Strong managerial and coaching skills with the ability to communicate effectively across diverse teams.
- Technical knowledge of subscription models and customer success metrics.
- Proven problem-solving abilities and creativity in generating innovative ideas.
- Ability to build trust and relationships with team members and clients.
- Attention to detail and strong organizational skills to manage high-pressure situations.
- Experience in interfacing with clients and handling strategic accounts.
- Desirable: proficiency in Arabic and experience in the Middle East and Africa.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].