Systems Reliability Engineer
- Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
- Work with our developers to identify defects and opportunities for product improvement.
- Participate in incident management and root cause analysis (RCA) for critical issues.
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
- Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
- Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements in our ecosystem.
- Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
- Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
- Minimum 4 years relative working experience
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
- Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional expertise in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
- Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
- Strong analytical and problem-solving skills.
- Degree in Engineering or Computer Science preferred.
- Fluent proficiency in English.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].