Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a detail-oriented technical writer with a strong background in technology and experience working with cross-functional teams? If so, join our team and contribute to creating content for innovative Nutanix products.  You’ll thrive in a dynamic, solution-focused environment that values collaboration and continuous improvement.

About the Team
This role will be part of the Serviceability Team at Nutanix, which is based in Durham, North Carolina.

This team is composed of highly skilled and passionate Engineers who are dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, releases, and process changes, by ensuring documentation, solution workflows and training is in place, ensuring that users have easy access to clear and concise information about Nutanix products. enabling them to deliver exceptional service to our customers.

You will report to the Manager, Support Readiness who emphasizes a collaborative and supportive leadership style, valuing input from team members and promoting flexibility within the work environment. The work setup for this role is hybrid, with employees expected to be in the office 3 days per week and  additional days based the team’s needs, allowing for a balance between remote work and in-person collaboration. This role may require some travel, although specific travel needs will be determined based on project demands and company policy.

Your Role:

• Create and maintain technical documentation, KB articles, FAQs and technical community content for the Support team and our customers
• Develop interactive training materials, and self-paced learning modules to enable Support Engineers to learn and resolve issues independently
• Collaborate with Support Engineers, Product Teams, and Customer Success to ensure documentation is accurate, up-to-date, and aligned with product changes
• Manage and optimize content in the Knowledge Base ensuring ease of searchability and accessibility

• Continuously improve documentation quality by reviewing and actioning feedback from Support Engineers, customers, and partners
• Implement SEO and knowledge management best practices to enhance searchability of KB articles, technical communities and training materials
• Use analytics and support data to measure the impact of content on case deflection and improve the content strategy accordingly

• 5+ years of experience in technical writing, preferably in a support, SaaS, or enterprise software environment
• Self-sufficient and technically adept, capable of understanding and distilling complex technical concepts into clear, concise, and actionable content
• Strong ability to quickly grasp complex ideas and translate them for diverse audiences
• Experience with knowledge management systems (KMS), community platforms, and documentation tools (e.g., DITA, Oxygen XML, Confluence, Salesforce)
• Ability to research technical information, manage deadlines, and ensure documentation targets are met
• Familiarity with enterprise software, APIs, cloud solutions, or IT troubleshooting is a plus
• Experience working in  customer support or customer success is preferred
• Basic understanding of HTML, Markdown, or CMS platforms is a plus
• Strong project management skills with the ability to balance multiple projects and meet deadlines
• Excellent interpersonal and communication skills for working with cross-functional teams
• A Bachelor of Science Degree in Electrical Engineering, Computer Science, related field, or equivalent experience is required

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 103,760 and USD $ 207,960 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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