Director, Business Operations

Customer Success San Jose, California United States Req.Num.: 19435


Director, Business Operations is a leadership role within the Customer Experience organization. The Customer Experience organization focuses on enabling customers to accelerate time-to-value for their investments by helping them adopt and effectively operate Nutanix solutions. Customer Experience comprises four lines of business including Consulting, Residency, Technical Account Management and Customer Education.

This role will report to the VP of Customer Experience and will work closely with the senior leadership team of Customer Experience on strategy, planning, analytics, reporting and driving increased efficiency. You will be focused on establishing and leading a world-class business operations capability. The ideal candidate will have a combination of strategic thinking, problem solving, planning, and driving operational excellence. You will lead a high-performing team and partner with the leaders across the lines of business to execute on the vision and strategy for Customer Experience.

Responsibilities:

  • Lead strategic projects in partnership with the Customer Experience leadership team
  • Own and drive the annual and quarterly planning process
  • Drive a regular cadence of Quarterly Business Reviews (QBRs) to assess performance against key metrics and develop execution plans for current and future quarters
  • Develop, manage and track OKRs for the Customer Experience group
  • Own the development of balanced scorecards, dashboards for key financial and operational metrics
  • Lead critical cross-functional initiatives in collaboration with key Customer Experience leaders
  • Drive systems and automation initiatives across the business to drive efficiency and enable data-driven decision making
  • Lead operations teams that work with the sales and delivery team to drive revenue realization for services backlog

Requirements:

  • 7 - 10+ years of experience in Management Consulting, Business Operations, Strategy or a similar strategic function
  • Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth environment
  • Ability to think strategically with a willingness to roll up your sleeves and execute / operationalize the plan in collaboration with other teams
  • Excellent written communication and presentation skills, experience with presenting to executive leadership
  • A structured thinker with superior writing, presentation, and problem-solving skills
  • Results-oriented with strong project management skills and experience overseeing multiple complex projects simultaneously
  • Data-driven, and demonstrated leadership in using data to drive relevant business insights
  • Strong business acumen and analytical mindset with ability to identify metrics and data to back up strategy, programs and ideas. Experience in Strategic Planning or management of Quarterly Business Review processes a plus
  • Prior experience in Customer Experience, Customer Success or Professional Services is a plus
  • MBA or equivalent experience is desired
  • Technical degree in Computer Science, Engineering, or related field preferred

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid, and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.