Customer Advocacy System Engineer
The Opportunity
Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud and/or Cloud Native Technologies and a vision for the future of business, we want to talk with you. Nutanix (NTNX) is looking for a passionate Customer Advocacy Systems Engineer to help our customers in their cloud transformation journey. You will become the trusted advisor on Nutanix solutions to assist customers in their understanding of our technology while helping our account manager and sales team ensure effective adoption of our subscription products. We are looking for motivators and go-getters who have a drive for continuous improvement and will be an advocate for our customers to communicate engagement insights to broader audiences. In this role, you will report to the Senior Director for Customer Advocacy Systems Engineering, who, along with the team, will assist and mentor you with many continuous opportunities for learning and career growth.
Systems Engineering at Nutanix
Our Systems Engineering & Solution Sales organization is made up of 800+ customer-focused technical sales professionals who are responsible for identifying and matching technology opportunities with the customer’s business issues and objectives, as well as channel partner training and enablement. This team also acts in a consultative fashion and is looked to as an expert in their field by the Nutanix sales, customer success, business partners, and customers.
- Your Role – To drive successful onboarding, adoption, and expansion of Nutanix solutions, ensuring customers achieve their business and technical goals
- Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management), and leads cross-functional special projects (e.g., marketing, enablement) when required.
- Ensure a high level of licensing management and activation for Nutanix customers
- Analyse customer data (e.g., telemetry, customer conversations, support cases) to track adoption/consumption, to provide guidance and recommendations that will improve the customer experience and outcomes, and increase adoption
- Build Progress Check-Ins for Customer Success Reps (CSRs) to drive customer conversations to ensure continued success
- Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem
- Assist customers in optimizing their Nutanix deployments for performance, scalability, resilience, and business fit
- Advise customers on new relevant features and ensure a high adoption rate
- Prepare and deliver progress checks in coordination with CSRs
- Conduct solution demonstrations and workshops for customers
- Proactively coach team members on best practices to ensure the success of the team and every customer
- Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time
What You’ll Bring
- Bachelor's degree or Certificate in Computer Science, Information Technology or relevant experience
- 4 to 6 years of related experience
- Excellent written and verbal communication skills: You’re able to work with a wide variety of people and collaborate with geographically distributed teams, effectively communicating to both technical and non-technical audiences everything from data points, and technical product details, to delivering critical feedback
- Knowledge of application and server virtualization, and cloud services. Basic understanding of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus
- A passion for technology and learning with a can-do attitude
- Flexible and adaptable: You embrace ambiguity and can adapt to change or new situations
- Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
- A customer-first mindset: You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers
- Must be able to travel up to 25% of time predominantly in territory and event-based opportunities
How we work
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].