IT Sites Services and Events Engineer

Information Technology San Jose, California Req.Num.: 21402


IT Site Services and Events Engineer JD

 

 

Prerequisites:
 

  • Ability to communicate effectively with users in stressful conditions
  • Fluency in, strong written and verbal skills.
  • This role is to support the San Jose California office
  • A can-do attitude with a dependable work ethic
  • Minimum 3 years of relevant experience in IT site services role or similar
  • For Nutanix specific tools and processes, documentation and orientation will be provided

 

Primary Tasks - Skills and knowledge required

 

  • Desk setup, monitor set-up for users as required
  • Cable management on workstations, meeting rooms
  • Help configure Printer and scanner for end users (both Mac and Windows)
  • Basic troubleshooting for users’ issues on site (connections issues, peripheral issue)
  • Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems)
  • Basic troubleshooting and resolution of network issues with help of remote NTNX IT team
  • Support server installation, power-on, passive cabling in comms room as a planned activity
  • Hand over loaner/replacement laptops in office to users as advised by IT team
  • Collect assets returned by users directly or from security team in office. This is for both separated users and active users.
  • Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX.
  • User Desk phone setups with help of IT team (reset phone, connect to network, register the phone)
  • Support on-site activities such as Electric power maintenance, in-rack UPS maintenance by conducting IT service validations before and after the activity. NTNX shall work with electrician as and when required for such activities.
  • Fulfill hardware and accessories request for employees in office as instructed by IT team
  • Conduct stock take for each office in East coast with help of office manager or facilities team
  • Support device repairs, quotation, quality checks
  • Support visitor management system with help of facilities and security teams as and when required.
  • Support meetings, events including Exec events with assistance where necessary from remote IT team

 

Secondary tasks

 

  • Support IT asset audits with help of IT team
  • Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse)
  • Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial.

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.