Associate Engineer - Network Operations

Mumbai, India Mumbai, India


NTTGN Job Descriptions

Global Operations Team


1.1.               Associate Engineer


1.1.1            JOB DESCRIPTION


Job Title

Associate Engineer


Engineering and Operations




Lead – Global Service Desk

Job Type

Full Time


Rotational Shift


1.1.2            PRE-REQUISITES


  • Basic networking knowledge and some  work  experience
  • Python knowledge at Basic / Beginner level
  • Knowledge of other languages is a plus  (e.g. Bash, Perl, PHP) 
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem solving skills
  • Excellent customer service, analytical and organizational skills
  • Willing to work in 24x7 rotational shift
  • Ability to take initiatives for individual projects as well as work in a team environment


1.1.3            RESPONSIBILITIES


  • Communicate and coordinate network/security maintenance and schedules
  • Assign the system generated trouble tickets to the Network Engineers for troubleshooting
  • Monitor and maintain network stability
  • Create, maintain and enforce all processes and procedures for the Global Service Desk
  • Work closely with other Global Service Desk Managers across other regions
  • Handle issues proactively for priority customers and ensure resolution in timely manner
  • Any additional task given to the incumbent from time-to-time based on business needs





1.1.5            EXPERIENCE


  • Minimum 6 months of progressive, relevant experience and proven capability to work in a complex network environment


1.1.6            EDUCATION

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

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19 June 2020 | Version 1.3