Associate Engineer - Network Operations

Mumbai, India Mumbai, India


Description

NTTGN Job Descriptions

Global Operations Team

 

1.1.               Associate Engineer

 

1.1.1            JOB DESCRIPTION

 

Job Title

Associate Engineer

Department

Engineering and Operations

Location

Mumbai

Reporting

Lead – Global Service Desk

Job Type

Full Time

Shift

Rotational Shift

 

1.1.2            PRE-REQUISITES

 

  • Basic networking knowledge and some  work  experience
  • Python knowledge at Basic / Beginner level
  • Knowledge of other languages is a plus  (e.g. Bash, Perl, PHP) 
  • Excellent written and verbal communication skills
  • Strong interpersonal and problem solving skills
  • Excellent customer service, analytical and organizational skills
  • Willing to work in 24x7 rotational shift
  • Ability to take initiatives for individual projects as well as work in a team environment

 

1.1.3            RESPONSIBILITIES

 

  • Communicate and coordinate network/security maintenance and schedules
  • Assign the system generated trouble tickets to the Network Engineers for troubleshooting
  • Monitor and maintain network stability
  • Create, maintain and enforce all processes and procedures for the Global Service Desk
  • Work closely with other Global Service Desk Managers across other regions
  • Handle issues proactively for priority customers and ensure resolution in timely manner
  • Any additional task given to the incumbent from time-to-time based on business needs

1.1.4            TRAINING AND CERTIFICATION

 

  • CCNA, CCNP

 

1.1.5            EXPERIENCE

 

  • Minimum 6 months of progressive, relevant experience and proven capability to work in a complex network environment

 

1.1.6            EDUCATION

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

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19 June 2020 | Version 1.3