Engineer - Enterprise Network Operations

Mumbai, India Mumbai, India


Description

Designation: Engineer - Enterprise Network Operations

Total Experience: 3 to 6 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – alternate month night shift

PRE-REQUISITES

  • Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
  • Experience on Managed service is mandatory.
  • Excellent communication skills - written as well as Verbal.
  • Good technical experience on Cisco/HP/Aruba Platform Network solutions
  • Technical hands-on experience with Infoblox and Meraki.
  • Added advantage to have hands-on experience on Juniper.
  • Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
  • Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.

 

RESPONSIBILITIES

  • Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
  • Remote management and monitor Network Operations
  • Queue Management - monitor ticket queues, ensure assignment/resolution and closure
  • Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
  • Create MOP/SOP and plan Change Management process
  • Work with Telecommunication Service Providers to resolve circuit problems.
  • Provide Level 1 incident management support.
  • Join customer troubleshooting calls to work with L2/L3 engineers.
  • Plan and perform upgrade of firmware
  • Work with hardware/software vendors to resolve problems
  • Provide technical inputs for weekly/monthly customer service review reports
  • Any additional task given to the incumbent from time-to-time based on business needs.

 

TRAINING AND CERTIFICATION

  • Cisco R&S, Wireless – CCNA
  • Juniper - JCNIA
  • CMNA (Certified Meraki Networking Association)
  • ACSA (Aruba Certified Switching Associate)

 

 

EXPERIENCE

  • Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

 

EDUCATION

  • Bachelor in Engineering - Computers/Electronics/Communication or related field
  • Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

 

OTHER SKILLS

  • Passion to work and learn new technology
  • ITIL process - awareness.