Lead Engineer - Security Operations

Mumbai, India Mumbai, India


Description

1.   PRE-REQUISITE:

 

  • Strong technical and subject matter expertise in at least four or more of the following security specialties:

¨        Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet

¨        VPN - IPSEC ,SSL VPN: Juniper, F5 , Cisco

¨        Content Filtering: Bluecoat, Websense, McAfee. Iron Port

¨        IPS: Juniper, Tipping Point, McAfee, Palo Alto,

¨        Unified Thread Management (UTM)

¨        SIEM/SIM products 

¨        AAA services: ACS, Radius, RSA

¨        Wan Accelerators: Riverbed, Juniper

¨        Load Balancers: F5 BigIP LTM/GTM, Juniper

  • Network Security (multi-vendor) experience.
  • Working knowledge and hands-on experience on Linux/Unix OS is desirable.
  • Customer service experience – preferably in an Global Operations center environment.
  • Ticketing system knowledge.
  • Ability to work days, evenings, and weekends as required; 24x7 support in rotating shifts
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain.
  • Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
  • Aptitude and desire to learn advanced Network Security services.
  • Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
  • Hands on experience on Vulnerability Scanning, Penetration Testing Tools
  • Exceptional documentation and communication skills.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • MS Office proficiency.

2.   RESPONSIBILITIES:

Incident Resolution

  • Ticket resolution – work on trouble tickets, support the operation of  advanced  Network Security Services and take escalations
  • Queue Management – keep a watch on queue and get tickets assigned  
  • Service Request – working of request for changes as per client requirements
  • Perform  the minor changes as per define SoC process and work instructions
  • Be a  Subject Matter Expert ( SME) on few Products
  • Creation of Standard operation procedure
  • Attending client calls and other technical meetings

Change Management

  • Attending CAB meetings
  • Provide comprehensive maintianance plans for change management review and approval
  • Implement Complex Changes
  • Creating Root Cuase Anysis ( RCA)
  • Creating Client speocifc monthly reports

Security Performance Tuning

  • Identifying  areas of Service Improvement Program (SIP) for key clients and reducing incidents
  • Review code upgrade and test implement before rolling on to production
  • Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
  • Firewall and IPS/IDS policy tunning

Other functions

  • Work with Hardware/Software Vendors to resolve problems  
  • Lead and Co-oridnate shifts and exchange handoff between various shifts
  • Cross Train and mentor juniors
  • Participate in various Network and Security projects
  • Perform other duties as assigned

3. TRAINING AND CERTIFICATION REQUIRED

 

CCNA,CCSA/SE,CCSP,CCIE, JNCIS-SEC,JNCIS-FWV,JNCIS-SSL , CEH certifications preferred

 

4. EXPERIENCE:

 

5 to 10 years

 

5. EDUCATION:

 

Any Graduate

6. TECHNICAL AND OTHER SKILLS:

Knowledge of ITIL, ISO27K  will be beneficial